CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004459

Requisition No: 881188 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004459

 Pay Plan: Career Service

Position Number: 73004459 

Salary:  $39,960.00 - $50,708.52 / annually 

Posting Closing Date: 08/10/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Analyst I)

Jacksonville

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an Internal Promotional Opportunity for an Operations Analyst I position that performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue Child Support Program.
• Two years of experience conducting research and analyzing information to make decisions. *
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries. *
• One year of Florida Department of Revenue Child Support Program experience.

SUBSTITUTIONS:

• * Relevant education may substitute for the required experience.

PREFERENCES: 

• Experience with face-to-face customer service.

SPECIAL NOTES:

• This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue Child Support Program.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8:00 am – 5:00 pm, Monday through Friday.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $39,960.00 - $50,708.52 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.