Front Office Medical Assistant

 Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!   

 

Job Preview at a Glance:

Under the direction of the Front Office Supervisor, this position will be responsible for performing front and back office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Schedule:

 Work schedule-Monday-Friday with an hour of unpaid lunch. 

 Pay: Pay $19/hr.

Duties & Responsibilities:

• Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
• Schedules medication, counseling, and intake appointment.
• Obtains vital signs for tele-med prescribers and PCP providers
• Coordinates care and needs in accordance with established policies, procedures and clinical protocols
• Administers injections, performs venipuncture and EKGs as needed
• Takes vital signs of consumers and communicates results to polycom prescribers as needed.
• Makes requested client contact calls for customer service follow-up and complaint resolution
• Manages Prescriber/PCP schedules (scheduling appointments, blocking documentation time, meetings, etc.)
• Establishes, updates and maintains all client databases and scheduling of consumer appointments
• Calls one-day prior to appointment for next day BHMP and PCP appointments.
• Completes Shells in EMR system
• Completes intake referrals and screening.  Assist clients with applying for AHCCCS
• Verifies client insurance eligibility/enrollment prior to appointment. Collects client fees/copay.
• May assist with processing refill request, med issues, and/or prior authorizations.
• Triage client services. Submit prior authorizations for insurance
• May be required to provide coverage at various SBH locations as required.

Requirements: 

• High School diploma or GED required.
• Completion of a Medical Assistant training program required. Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health background preferred.
• Requires prior clerical and/or customer service experience, preferably in a behavioral health or healthcare setting. Consideration given for course work in lieu of part of the experience requirements.
• Required to maintain personal auto insurance per SBH guidelines.
• Must be eligible and/or have valid Fingerprint Clearance Card through the Arizona Department of Public Safety.

Benefits:

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re comm