Customer Service Intern (with French)

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a new student/intern for supporting our EMEA E-Commerce Consumer Sales Support team.

About the position

At Dometic we count on the consumer sales support team to interact professionally with our valued end-users whenever they have questions. We are looking for a skilled intern to join our team and handle customer inquiries over emails and is able to provide a premium level customer care.

Your main responsibilities

• Manage incoming cases to our customer support regarding a wide range of Dometic related questions from our customers
• Proactively help our customers through a desire to constantly improve our processes
• Be the voice of the customer; bring real customer insights to the E-commerce team
• Make our customers our super-ambassadors
• Make a real impact in providing a premium support together with the team lead and team colleagues
• Help in developing AI tools to raise customer satisfaction

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• We offer employment for long-term: you can start as a student at us with a possible extension as a normal HC after your graduation
• Expected work to be done at least 3 days /24 hours per week or more (full time contribution is also considered)
• Flexibility in terms of working hours and a hybrid schedule in the Budapest office of Dometic
• Employment via a student agency, monthly salary paid by the working hours

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

A suitable background would be the following in terms of qualifications and experiences:

• Having a student status and ongoing college or university studies ideally in the last semester
• Experience in any customer service position at any multinational environment is a plus
• Fluent in English and French
• Digital interest
• Customer focus

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• You are a colleague with a positive mindset that inspires other and puts our customers at first. We see that you are a team player that is driven to develop our premium customer service and take it to the next level

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis.