Operational Excellence Lead, Global Retail

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Customer experience is in the center of everything we do. From the selection we offer to the ordering processes itself all the way to getting all the right items delivered in time, we are focused on delighting the customer on every step of the way. Since launching our app in 2014, we have been pushing the boundaries of great customer experience further and further. 

Retail is a major growth area for Wolt and grocery is a key category within Wolt’s Retail offering. Already today, many of the leading global and regional grocers and other retailers partner with Wolt thereby enabling customers to get a wide selection of retail goods to their home in 30 minutes.  

Offering groceries and other retail products to our customers from our partners’ stores requires different technologies and operations compared to restaurant food delivery. The selections and order sizes are larger and the orders need to be picked fast and correctly from the store. We also need reliable and up to date information on the merchants’ inventory levels and prices to ensure a smooth customer experience. It is not easy to get this right and we need to continuously improve in order to raise the bar for what a great retail delivery means. 

We are now looking for an ambitious and top performing talent to join us and play a pivotal role in building world class (in all 23 countries) retail operations together with our merchant partners while leveraging and helping to build world class technologies and processes. This role is part of our Global Partner Retail team and reports directly to Wolt’s Global Head of Partner Retail.

What you’ll be doing

• Subject matter expert in continuous improvement and operational excellence
• Perform quantitative analysis of key processes to proactively identify opportunities for process improvement including recommended courses of actions
• Develop deep understanding of the key issues and root causes in our retail tools and operations by working with our local country teams and merchants (often on site)
• Together with our global teams, country teams and merchant partners, develop and roll-out solutions that fix these issues
• For product improvements, gather requirements from appropriate stakeholders, write clear and detailed functional specifications and drive technical scoping and prioritization as needed
• Insert and expand a culture of operational excellence and continuous improvement in our retail operations, thereby setting in the foundations for long-term success
• Ensure coordination between country teams to ensure best practice sharing and common development towards our operational goals in retail
• Develop Wolt’s retail operations playbooks that will serve manuals on how we operate with our merchant partners and can be leveraged by people ranging from new joiners at Wolt to our key strategic merchant partners alike 

Qualifications

• Deep expertise in operational improvements (Kaizen, Six Sigma) in the area of warehouse operations or simila