Specialist, Digital Fluency & Innovation

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Specialist, Digital Fluency & Innovation

Job Description Summary:

This position focuses on supporting the Digital Fluency and Innovation initiative. Responsibilities include developing and managing student outreach programs, assisting with district-wide resource navigation, providing registration support, and fostering student persistence and retention within the Digital Fluency microcredential program. Additional duties may be assigned to enhance student success as needed. This positionwill also organize and lead outreach activities, such as tabling events and public presentations, to engage both internal and external audiences.

Job Description:

Description of Duties and Tasks

•  Supports strategic student program initiatives and projects designed to promote student success district-wide with Digital Fluency and Innovation.  

• Makes recommendations regarding placement into the Digital Fluency and Innovation (DFI) microcredentials, advises students regarding registration, explains microcertificates, admissions, and registration procedures, and provides other enrollment requirements.

• Serves as first contact with students, district, and community partners with Digital Fluency and Innovation. Meets and greets students, provides information about programs and events and promotes and assists student involvement.

• Refers students to appropriate resources (i.e., digital navigator, advising, counseling, Student Life, Library Services, etc.). 

•  Assists with student outreach and engagement efforts as assigned. Contacts students by phone, text, and email to support outreach and retention efforts. Tracks and maintains student contact logs.

• Participates and schedules social media for Digital Fluency and Innovation.

• Participates in district-wide and campus events supporting student enrollment, registration, and college resource awareness.  

• Creates, coordinates, and delivers tabling events, workshops, and presentations to inform students about Digital Fluency and Innovation, ACC student resources, and services for student success. 

• Maintains contact with assigned students via email and phone to foster engagement and support, promoting their academic success and overall progress..

• Distribute marketing materials as needed.

• Oversees the data tracking, reporting, organizing, and reporting of data.

• Develop and maintain collaborative relationships with other Austin Community College (ACC) departments, faculty, staff, students, visitors, and campus groups.

• Updates and maintains appropriate records, databases, and follow-up systems for prospective, current, and former students.  

• Position may require working remotely, in a virtual environment, or at a campus-based location.

• Travel within the ACC serving district as needed for meetings, events, training, and campus coverage.

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