Processor Operations Specialist Sr.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

As a key leadership role within a processor support team, the Processor Ops Specialist will promote positive working relationships between Pathward and processors. This candidate will lead work efforts with all areas throughout Pathward to resolve issues, oversee data quality, and facilitate change as appropriate to business need.

What You Will Do:

• Serves as a liaison between Pathward and Processors for daily communications.
• Leads processor integrations and solution implementation to support Pathward products.
• Provides frontline support and issue remediation for external system applications.
• Issues and tracks and track performance to resolution.
• Oversees exception handling ensuring resolution of rejected records.
• Manages data quality alerts and investigate to identify root cause.
• Creates and implements data quality alerts to mitigate risks and support good quality of data.
• Queries and analyzes data to troubleshoot issues and identify scope.
• Presents and communicates findings from data analysis and recommend corrective action as needed.
• Creates and implements solutions to grow and develop oversight controls.
• Defines requirements on Engineering efforts and validate results in production.
• Proposes and implements solutions for complex data issues both independently and in collaboration with peers.
• Drives solution set across development teams to adhere to industry and regulatory changes.
• Leads the implementation of data reconciliation, monitoring and control processes.
• Establishes controls for SLA oversight in accordance with contractual agreements.
• Leads problem management and resolution, escalation of issues as necessary.
• Supports Engineering efforts as subject matter expert of third-party processor.
• Configures processor defined values according to business definitions to normalize data in Pathward processing environment.
• Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team.
• Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance.
• Develops strong working relationship with processors and internal business partners for optimal support and operation of Pathward products.
• Mentors and supports teammates in data quality and problem management efforts.
• Conducts periodic engagements with processors preparing agendas and document outcomes.
• Supports business projects as subject matter expert. • Conducts periodic reviews, information gathering and report performance in support of Third-Party Reviews.
• Leads periodic reviews of departmental procedures and implementation of process improvement.
• Other duties as assigned.

What You Will Need:

• Bachelor's degree or equivalent education and work experience.
• Typically, 5+ years with bachelor's or equivalent.
• Attention to Detail • Conceptual Thinking
• Conflict Resolution
• Data Gathering
• Decision Making
• Negotiating
• Planning and Organizing
• Problem Solving
• Project Management

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $72,000 – $120,000

 
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your re