Specialist I -Information Systems (Multiple Positions)

Specialist I -Information Systems (Multiple Positions)

Reports to: Director II- Systems & Records
Pay Grade: 401
Duty Days: 239
FLSA Status: Exempt
 
 
Position Purpose
Supports the daily operation and maintenance of Talent Management systems (HRIS) by ensuring data accuracy, assisting with system processes, and providing user support. This role focuses on executing established system workflows, troubleshooting basic issues, and maintaining reliable employee data to support HR operations, compliance, and reporting.

ESSENTIAL JOB FUNCTIONS

System Administration & Operations

• Performs day-to-day system administration for Talent Management systems.
• Maintains system configurations, workflows, and business rules.
• Monitors system performance, resolve routine issues, and escalate complex problems appropriately
• Supports system maintenance activities including updates, patches, and releases.
• Supports daily operations of HR systems including Frontline and related platforms. 

User Support & Service Delivery

• Serves as a primary point of contact for end-user support, troubleshooting system issues and responding to inquiries.
• Tracks, document, and resolves tickets within established service levels.
• Escalates system issues, defects, or risks appropriately.
• Supports communication of system updates, outages, and enhancements.

Data Integrity & Reporting

• Maintains and validates data accuracy and consistency across Talent Management systems.
• Executes data uploads, imports, audits, and reconciliations.
• Generates standard and ad hoc reports to support operational and business needs.
• Review data for errors or discrepancies and corrects or escalate as needed.
• Maintain confidentiality and security of sensitive employee information. 

Systems Maintenance & Enhancements Support

• Assists with system updates, testing, and configuration changes.
• Participates in system implementation activities and user acceptance testing.
• Documents system processes, procedures, and user guides.
• Identifies minor process improvement opportunities and communicates to leadership.

Documentation & Knowledge Management

• Maintains system documentation, job aids, and standard operating procedures.
• Develops and updates user guides and training materials.
• Ensures documentation reflects current system configurations and processes.

Compliance, Security & Governance

• Adheres to data governance standards, security protocols, and organizational policies.
• Maintains user access, roles, and permissions in alignment with established guidelines.
• Supports audit activities and prepares required documentation.
• Ensures compliance with system standards established by TM Systems leadership.

Collaboration & Continuous Improvement

• Collaborates with Talent Management teams, HR partners, IT, and vendors to support system needs.
• Provides feedback on system performance, trends, and improvement opportunities.
• Supports continuous improvement efforts to enhance system functionality, user experience, and process efficiency.
• Provides responsive customer service to employees, campuses, and departments regarding system-related inquiries.
• Collaborates with departments to support system processes.
• Communicates system updates, changes, or issues to users as directed.

Safety

• Ensures compliance with Hazard Analysis and Critical Control Points (HACCP) guidelines for safe food handling from receiving to service.
• Ensures preventive maintenance is performed on tools and equipment and ensures equipment is in safe operating condition.
• Ensures employees follow established safety procedures and techniques to perform job