Community Health Worker/Promotor(a) de Salud/Engagement Specialist

Community Health Worker/Promotor(a) de Salud/Engagement Specialist

at Zócalo Health

Work from Home (San Francisco County) (Full Time) 

Compensation: $29.70 - $36.30  per hour

 

About Us 

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

 

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

 

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

 

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

 

Role Description 

Our care model is designed to meet members wherever they are—whether in their homes, online or in their community. Our Patient Engagement and Community Health Worker teams are integral to our mission of providing culturally aligned and accessible care to the Latino community. They build trust through shared cultural and linguistic backgrounds, improving patient engagement and access to care.

Zócalo Health is looking for an individual to fill the blended responsibilities of an Engagement Specialist and Community Health Worker to work directly with our patients to educate on Zócalo Health’s services, enroll in appropriate programming and navigate their health and social needs. You will help organize and attend community events on behalf of the company, engage in direct patient outreach activities and support enrollment in our services. You will work with an assigned panel of members dealing with unmet social needs and numerous health conditions. You will educate patients on disease prevention and healthy behaviors, coordinate comprehensive care by scheduling appointments and facilitating follow-ups, and address social determinants of health by connecting patients with essential community resources. 

 

This position reports to the Community Health Worker Manager. You will work primarily in your community, with some work-from-home responsibilities.

 

Key Responsibilities:

 

• Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
• Conduct outreach via phone, SMS, email, and digital platforms to engage potential and existing patients.
• Represent Zócalo Health at community events to build trust and increase patient engagement.
• Serve as the primary contact for new members, guiding them through enrollment and consent procedures.
• Assist members with technical issues related to patient portals, telehealth platforms, and digital resources.
• Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake.
• Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
• Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning.
• Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs.
• Document all patient and care team interactions across multiple systems an