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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Desktop Imaging Specialist is responsible for creating, deploying, and maintaining standardized operating system images across the organization. This role ensures that all desktops and laptops are configured consistently, securely, and efficiently to meet business needs. The ideal candidate will have strong technical skills, attention to detail, and experience with imaging tools and deployment processes.

This position is onsite, 5 days per week located at Atlanta, GA

Key Responsibilities

Image Creation:

• Develop and maintain master images of operating systems, applications, and configurations for enterprise deployment.

• Ensure images comply with organizational standards and security policies.

• Image Deployment:

• Deploy pre-configured images to new or existing computers using manual and automated tools (e.g., SCCM, MDT).

• Validate successful deployment and perform post-installation checks.

Hardware and Software Setup:

• Physically set up new computers and peripherals.

• Install and configure required software and drivers to ensure full functionality.

• Troubleshooting:

• Diagnose and resolve issues related to hardware, software, and imaging processes.

• Provide technical support for deployment failures and system errors.

• Maintenance:

• Update and manage images to include new patches, drivers, and applications.

• Monitor deployment processes and maintain documentation of imaging standards and procedures.

Required Qualifications

• Education: Associate degree in Information Technology or related field (or equivalent experience).

• Experience:

• 2+ years in desktop imaging, deployment, or IT support roles.

• Hands-on experience with imaging tools (e.g., Microsoft Deployment Toolkit, SCCM, Ghost).

• Technical Skills:

• Strong knowledge of Windows operating systems and hardware components.

• Familiarity with scripting (PowerShell preferred) for automation.

• Excellent problem-solving and troubleshooting abilities.

Soft Skills

• Strong attention to detail and ability to follow standardized processes.

• Excellent communication skills for collaborating with team members and end-users.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Customer service mindset with a focus on delivering quality support.

• Adaptability to changing technologies and organizational needs.

Preferred Certifications

• CompTIA A+

• Microsoft Certified: Modern Desktop Administrator Associate

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick