Licensed Benefits Sales Manager-Medicare-Temporary

Amazing Opportunity and Great Place to Work!

Are you looking for a new opportunity to lead a goal-oriented team?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

The Sales and Service Center virtual Sales Manager is responsible for front-line sales delivery. The SM operates ethically to enable sales and support contact center best practices. Must be Ready To Sell (RTS) in advance of the Annual Enrollment Period (AEP).

Responsibilities

·       Driving sales results through daily, weekly, monthly agent performance management and accountability.

·       Managing outbound tele sales campaigns.

·       Communicating effectively, addressing positive and negative performance issues timely.

·       Managing performance issues and and defining a plan of action to address and timeline to improve.

·       Developing sales strategies to enable agents to deliver revenue goals. Monitoring each agent’s daily performance against monthly goals and objectives.

·       Ensuring the team is meeting or exceeding all key performance indicators.

·       Conducting virtual sales meetings to review performance and maintain high levels of team engagement.

·       Monitoring attendance, adherence, and address long agent handle-times, provide support when needed.

·       Handling all customer complaints related to the Benefits Advisor or service delivery received.

·       Supporting the leadership team through accurately reporting service center metrics, addressing carrier, operational and client team needs.

Requirements

·       Maintain Life and Health insurance license in your home state.

·       Demonstrate the ability to manage process, solve problems, and create positive customer resolution to reduce escalations.

·       Experience with customer-focused performance metrics and continuous improvement management.

·       Experience of 3+ years in Medicare sales, people management, sales coaching, and contact center management.

·       Demonstrate the highest levels of integrity, responsibility, discipline, quality and teamwork.

·       Handle and manage processes, solve problems, and create positive customer resolution to reduce escalations.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the who