Manager - Technical Program Delivery and Operations Manager

Technical Program Delivery and Operations Manager

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 11/6/2025.

Overview

We are seeking a dynamic Technical Program Delivery and Operations Manager to direct and streamline cross-workstream efforts across our Operate, Expand, and Modernize capabilities. This role focuses on standardizing program management processes, integrating agile methodologies and advanced automation tools, and driving program excellence while ensuring robust stakeholder alignment and value delivery.

Key Responsibilities

• Cross-Workstream Integration:
  Direct and coordinate activities across multiple workstreams within the Operate, Expand, and Modernize frameworks. Standardize management processes and integrate agile practices and automation to optimize delivery, enhance reporting accuracy, and maintain strong stakeholder engagement.
• Automation-Driven Program Delivery:
  Lead day-to-day program operations by leveraging AI-powered automation tools (e.g., Smartsheet) to improve tracking, reporting, and workflow efficiency using innovative automation solutions to elevate team productivity.
• Governance & Process Improvement:
  Refine and enforce program management governance and standardized processes, ensuring greater consistency, transparency, and agile alignment across all initiatives.
• Contract & Financial Management:
  Oversee client contracts and program finances, guaranteeing alignment with organizational objectives and full compliance with applicable requirements.
• Executive Communication & Reporting:
  Develop and deliver presentations and reports to clients, providing strategic insights, status updates, and actionable recommendations to ensure ongoing program success and value realization.
• Cross-Functional Collaboration:
  Collaborate closely with offshore teams and cross-functional teams to support project intake, maintenance, and reporting needs. Facilitate seamless end-to-end execution and enhance overall stakeholder engagement throughout the project lifecycle.

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Required Qualifications

• 6+ years of proven experience in program or project management, ideally within technology-driven environments
• 6+ years of experience with agile methodologies, workflow automation, and tools such as Smartsheet or similar
• 6+ years of experience managing client contracts, budgets, and program finances with a focus on compliance and strategic alignment
• Exceptional communication skills, with demonstrated ability to develop and deliver executive-level presentations and reporting
• Demonstrated success in cross-functional collaboration and stakeholder management
• Master’s degree required; advanced degree or certifications (e.g., PMP, Agile, Six Sigma) preferred
• Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available.

Desired Skills

• Analytical mindset with a process improvement focus
• Hands-on experience with technical project management, especially coordinating across tech-driven teams and complex systems
• Solid foundation in data science concepts—comfortable working with data, interpreting metrics, and supporting data-driven decisions
• Practical exposure to AI implemen