Senior Software Engineer

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud – Platform User Services Team - Senior Full Stack Engineer

At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground up in the cloud and handles millions of interactions per day. We have hundreds of services deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The Genesys Cloud Platform User Services team consists of a set of business-critical, high throughput, highly available microservices at the core of Genesys Cloud. Our team’s services are at the core of the entire Genesys Cloud platform.

What this role is:

You will design, develop, and test features to enhance the Genesys Cloud Core Platform. Additionally, you will be responsible for building and maintaining our integration ecosystem. You will have the opportunity to build deep integrations with other telephony providers, customer relationship management software, and the AWS ecosystem.

What this role isn’t:

As a Senior Full Stack Engineer, you will be responsible for the day-to-day development and maintenance of your team’s features. This role isn’t building HTML templates or simple single-page sites. You will be creating complex features and will control the entire feature life cycle from the initial concept to the final deployment.

What you’ll bring to the table:

To be successful, you need to have a strong understanding of modern web user interface frameworks and REST API solutions. We need people who are strong problem solvers who want to make significant contributions to our team and product. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.

Some details about what you will do:

• Stand up with the team for open communication, idea sharing, supporting other team members, and answering questions.

• Participate in code reviews to learn and grow as well as to help your team members learn by providing helpful feedback.

• Create Intuitive User Interfaces and supportable backend APIs.

• Unit, integration, and manually test code that you've developed.

• Look for areas of improvement, with the code, architecture, and infrastructure.

• Answer questions for other team members.

• Openly communicate progress and concerns.

Minimum Requirements:

• Focused experience in Java and experience building backend REST APIs.

• Nice to have: experience in JavaScript, Ember, Angular, Node, or React

• You will be part of the team from day 1 so you need to contribute to the group.

• The problems we are trying to solve aren’t easy. You need to be willing to step in and help find solutions to the complex challenges.

• We don’t just lock ourselves in the office all day. Having strong communication skills is a must for our team. 

#LI-AR1

#remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$106,050.00 - $208,050.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: