Manager, Retail Labor

Job Title: Manager, Retail Labor
Location: The candidate must be located in Chicago, IL
Work Structure: On-site, 5 days a week.
Travel Requirements: Up to 20%

About the Role:

At Curaleaf, we're redefining the retail experience through innovation, operational excellence, and data-driven decision-making. As a Retail Labor Manager, you will play a critical role in shaping and optimizing our enterprise labor strategy across a multi-unit retail environment.

In this highly visible position, you will own labor planning, forecasting, workforce modeling, and scheduling strategies that align staffing investments with customer demand and business objectives. Partnering closely with Retail Operations, Finance, Human Resources, Talent Acquisition, and store leadership, you'll build scalable labor models, develop workforce management processes, and implement reporting tools that drive productivity, profitability, and exceptional customer experiences.

This is an exciting opportunity for a strategic and analytical leader who thrives in a fast-paced environment, enjoys solving complex business challenges, and wants to build labor programs that support Curaleaf's continued growth. As this is a newly created role, you'll have the opportunity to influence labor strategy, establish best practices, and help shape the future of workforce planning across the organization.

What You’ll Do:

Labor Strategy & Workforce Planning

• Develop and maintain enterprise labor models that accurately align staffing levels with customer demand and operational workload.
• Build forecasting models using sales trends, transaction volume, customer traffic patterns, promotional activity, and seasonality.
• Create labor allocation strategies and staffing plans that support operational goals while maximizing efficiency.
• Establish store staffing profiles, including optimal full-time, part-time, and leadership coverage by store volume and format.
• Partner with Finance and Retail Operations to evolve labor standards and workforce planning strategies.

Workforce Management & Scheduling

• Serve as the primary owner of workforce management tools, including Dayforce and future scheduling platforms.
• Configure forecasting parameters, scheduling templates, labor rules, and automated scheduling processes.
• Ensure store schedules align with labor models, peak traffic periods, and operational requirements.
• Continuously assess scheduling effectiveness and identify opportunities to improve forecasting accuracy and workforce utilization.

Labor Analytics & Performance Optimization

• Analyze workforce productivity metrics and operational performance data to drive labor efficiency and profitability.
• Monitor key performance indicators including payroll cost, labor productivity, labor utilization, schedule accuracy, overtime, and staffing levels.
• Develop dashboards, scorecards, and executive reporting that translate complex workforce data into actionable business insights.
• Conduct variance analyses to identify trends, opportunities, and risks impacting labor performance.

Labor Model Development & Continuous Improvement

• Evaluate store workflows and develop engineered labor standards across retail functions, including customer service, point of sale, inventory management, merchandising, and opening/closing procedures.
• Conduct time studies and operational assessments to validate labor assumptions and identify process improvements.
• Standardize labor measurement methodologies and refine labor models as business needs evolve.
• Lead labor-related initiatives supporting new store openings, remodels, acquisitions, and operational enhancements.

Cross-Functional Leadership & Partnership

• Serve as a trusted labor strategy partner to Retail Operations, FP&A, Human Resources, Talent Acquisition, and field leadership teams.
• Educate business partners on workforce plannin