Director, Strategic Enterprise Sales (Bay Area)

Job Description

Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating our ambition by building intelligent, AI-driven solutions that connect people and businesses in more meaningful ways.

We’re seeking an accomplished and dynamic Director of Strategic Enterprise Sales with a growth mindset and a passion for innovation to lead our Bay Area focused team. In this pivotal role, you’ll drive revenue and strategic expansion across our most complex Enterprise accounts. Shaping Zendesk’s next chapter and empowering customers to transform their CX and EX through cutting-edge AI and automation.

As a strategic sales leader, you’ll inspire a high-performing team, build trusted C-suite relationships, and accelerate growth through data-driven, AI-enabled sales strategies. Leveraging your deep connections within the Bay Area technology landscape and expertise in Enterprise SaaS and AI solutions. You’ll strengthen partnerships with some of the region’s most forward-thinking companies. If you thrive in fast-paced environments and are driven by the opportunity to help customers unlock the power of AI-driven CX innovation, we want to hear from you.

What You’ll Be Doing:

• Hire, coach, and lead a high-performing Bay Area based Strategic Enterprise Sales team, empowering and motivating them to consistently exceed revenue goals.vating and empowering them to consistently meet and exceed quota.

• Drive growth by developing and executing go-to-market strategies that expand our footprint within complex Enterprise accounts, leveraging AI-driven, solution-based selling and targeted upsell and cross-sell initiatives.opportunities, AI-focused solution selling, and upsell/cross-sell strategies.

• Guide and mentor your team through large, multi-product Enterprise sales cycles, fostering precision in complex deal navigation, executive engagement, and layered decision-making processes.

• Conduct quarterly territory and account plan reviews, providing actionable insights and strategic direction to drive customer expansion, retention, and AI-led solution adoption.

• Lead weekly forecast and pipeline reviews, providing mentorship and strategic deal coaching to ensure accuracy, accountability, and consIstent execution against goals.

• Review top account plans quarterly, offering strategic recommendations that accelerate customer outcomes and revenue growth through AI-enabled CX and EX transformation.

• Establish and enforce operational rigor in the sales process. Driving accountability to KPIs, forecasting discipline, and data-informed decision-making.

• Maintain deep expertise in Zendesk’s AI, automation, and analytics capabilities, ensuring your team remains fluent in our technology value proposition and the evolving competitive landscape.

• Deliver compelling QBR presentations and executive briefings, aligning customer strategies with Zendesk’s roadmap for AI innovation and scalable customer experience transformation.

• Engage frequently with C-level executives and technology leaders across the Bay Area, building trusted partnerships that position Zendesk as a strategic enabler of intelligent CX.

 
We hope you’ll decide to build a career as a Zendesk sales leader for the long term. We use the following leadership criteria, applied to key sales activities to assess, reward and promote sales leadership.

Innovate: Build a sales organization that embraces creativity and leverages emerging AI and automation technologies to adapt quickly to new customer and market dynamics.

Collaborate: Partner across Zendesk and the Bay Area technology ecosystem to identify shared priorities, exchange insights, and enhance our ability to deliver differentiated, AI-driven customer experiences.

Operate: Know your business, your customers, your tools, and your data. Fill the funnel, qualify with precision, and convert efficiently. Minimizing obstacles between your customers and their success.

Navigate: Stay ahead of industry shifts, AI advancements, and emerging Enterprise customer needs. Coach your team to balance near-term execution with long-term strategic positioning.

Inspire: Use your expertise and vision to energize your team and customers. Help shape the future of AI-powered CX and EX through influence and example.

Champion: Build authentic relationships with customers, proactively identifying opportunities to drive inn