Head Professional and Revenue Manager

Job Summary

The Head Professional and Revenue Manager plays a key leadership role at the Arizona Biltmore Golf Club, responsible for overseeing day-to-day golf operations, enhancing member and guest experience, and driving revenue growth through efficient management. Reporting to the Director of Golf, this role severs as a key partner in executing the growth strategies and standards of excellence. Success in this position is measured by increased member and guest usage and satisfaction, revenue performance, and consistent delivery of high service, cleanliness, and safety standards.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers, and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and reporting issues to management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

Operational:

• Leadership and Oversight: Manage and oversee all daily operations, including outside and inside golf service, ensuring alignment with the strategic goals set by the Director.
• Operational Management: Serve as a strong operational partner to the Director of Golf in staffing, budgeting and planning. Implement operating procedures, policies, and standards to ensure efficient and high-quality service across all areas of golf services. Provide recommendations to Director, as necessary.
• Staff Supervision and Development: Supervise, mentor, and train team members, monitoring performance, and providing continuous development opportunities. Implement coaching and corrective action plans as needed. Consults with Senior Management, Ownership and/or Human Resources, as necessary.
• Service Excellence: Deliver exceptional member and guest service while maintaining high operational standards across all golf-related areas.
• Inventory and Cost Management: Oversee golf inventory management, including ordering, receiving, and controlling golf supplies. Conduct regular audits to manage costs effectively and prevent loss.
• Financial Performance: Assist with budget planning and execution; track and report on revenues, expenses, and operational efficiency on a regular basis. Consults with Senior Management and/or Accounting, as necessary.
• Revenue Generation: Develop, recommend, and implement initiatives, events, and programming designed to increase member participation and grow golf-related revenues.
• Event Management: May oversee golf tournaments, outings, and member/guest events that reflect the AZB Golf Club’s service standards and reputation.
• Reporting and Audits: Conduct regular audits of golf operations, including ensuring staff are being scheduled appropriately, timecards, tip reporting, etc.
• Policies and procedures: Implement, create and manage SOP’s to ensure consistent service and culture.
• Manager on Duty (MOD):  May act on behalf of the Director of Golf in their absence, ensuring continuity in leadership and operational standards.

Other:

• Actively participates in meetings and training session.
• Drafts and formats memos, emails, and reports in accordance with Company guidelines and protocols.
• Performs all other related duties, as assigned. May be requested to assist with projects from time to time.

Education:<