Account Manager (Onsite)

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor. 

Your Opportunity: Venture Solutions, Inc. is looking for an Account Manager to join our onsite team in Monroe, NC. The Account Manager role is responsible for ensuring the smooth operation of accounts, for ensuring client satisfaction and revenue optimization by proactively managing the client relationship. The Account Manager role primarily serves as the owner of small to mid-sized account success. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. 

This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship

Your Responsibilities: 

• Responsible for overall health of assigned book of business 

• Coordinate and execute advanced daily tasks for assigned clients. This could include change management requests, open orders report, JIRA updates and tracking, etc 

• Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies 

• Perform daily tasks such as job tracking & job reconciliation 

• Generate and provide reports to clients or internal teams as required 

• Monitor open tickets and assist in ticket management and resolution 

• Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy 

• Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects 

• Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools 

• Ensure SLA & quality metrics are being met 

You Must Have: 

• Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings 

• Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions 

• Collaborate with internal and external partners. Work together with different teams, sharing information and expertise, to achieve common goals. Foster cross-functional teamwork across various departments 

• Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration 

• Proven ability to perform efficiently under tight deadlines without compromising quality or standards 

We Would Also Prefer: 

• Experience