APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Learning Design Team within the College of the Liberal Arts is seeking an Instructional Production Specialist. Working collaboratively with our Instructional Designers and online instructors, this position will assist with the maintenance and technical support of the college’s online courses.

The primary responsibilities of this position include:

• Provide maintenance and technical support of online courses in Canvas under the guidance of the Instructional Designers

• Troubleshoot and respond to instructor and student technical concerns with the online courses

• Assist Instructional Designers with placing course content and assessments into Canvas

• Assist with student accommodations and broader accessibility remediations to course content

• Work with the Learning Design team members to troubleshoot issues and test new Canvas features and other technology tools

In addition to Canvas, the Instructional Production Specialist may use the following tools and applications: Microsoft Office 365, Google Workspace, Smartsheet, Turnitin, VoiceThread, Kaltura, and LionPATH (Penn State’s student information system).

 Benefits include (visit https://hr.psu.edu/benefits for more detailed information):

• Medical, dental, vision, and retirement plans

• 75% tuition discounts (including for a spouse and dependent children up to the age of 26)

• Generous vacation and sick time

• 15 paid holidays/campus closure days

Education and Experience: This position will be filled at the level of Intermediate Support. The Intermediate Support level requires a minimum of a High School Diploma or General Equivalency Diploma (GED) for education and two years of relevant experience, or an equivalent combination of education and experience.

Other Qualifications:

• Ability to be detail-oriented

• Excellent customer service and communication skills

• Familiarity with Canvas and HTML (web markup language)

• Demonstrated problem-solving skills

• Excellent time management skills

• Demonstrated ability to work independently to meet specified deadlines

Additional Information: To be considered, applicants must upload a resume and cover letter.

The Instructional Production Specialist will join the team at the Filippelli Institute of e-Education and Outreach. More information on the Institute can be found at