Medical Specialist (9AM - 6PM EST)

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

• ClearStar Background Screening
• Our culture and values

Why ClearStar Needs You:

Elevate your career as a Medical Specialist with ClearStar in the dynamic occupational health industry! Join our innovative team to process Occ Health results, ensuring accuracy and compliance with industry standards. Your expertise and keen attention to detail will be crucial in providing results to clients and maintaining the highest level of confidentiality and integrity. If you have a passion for precision, client satisfaction, and a commitment to improving workplace safety and health, we want you! Be a part of our mission to set the benchmark in drug screening excellence.

What You'll Do:

• Interaction via phone and written communication to provide exceptional customer service to coworkers and clients
• Partner with clinics and occupational health facilities to obtain necessary documentation for clients 
• Enter billing fees for occupational health services in appropriate programs 
• Collaborate with collectors to schedule and perform urine drug screen collections and other screenings at client facilities 
• Review occupational health results for accuracy and forward to clients in a timely manner across multiple platforms 
• Analyze, problem-solve, and provide resolution to locate clinics and other occupational health facilities 
• Enter new sites and billing information across multiple platforms 
• Set up third party billing accounts 
• Confirm existing vendor data and update as needed across multiple platforms 
• Order vendor products as needed for onsite events
• Utilize Salesforce Customer Relationship Management (CRM) for case management 
• Initiate and maintain appropriate documentation of case management from initial report through final resolution 

What You'll Need:

• Previous experience in drug-screening industry a plus! 
• MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!) 
• Experience in support/client services – customer service orientation essential
• • History of successful outcomes in handling difficult situations and customers
• Excellent written and verbal communication with a keen attention to detail
• • History of phone experience
• Intermediate data entry experience with a keen attention to detail
• A strong work ethic, problem-solver, and a goal-oriented mindset
• Well organized, able to prioritize, and efficiently work under high volume conditions 
• Works well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountability
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.