Field Supervisor - Northern Virginia District, (W0439)

Title: Field Supervisor - Northern Virginia District, (W0439)

State Role Title: Community and Social Svc Specialists, All Other

Hiring Range: $65,000, Minimum, (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: DCSE NORTHERN VIRGINIA

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth.

The Field Supervisor serves as a team leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness, and impact. Actively contributes to enhancement planning efforts for the team, district, and regional levels.

VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

NOTE: This position is not eligible for telework.

Minimum Qualifications

Working knowledge of supervisory principles and techniques in a human services setting to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.

Ability to interpret and apply human services regulations, laws, policies and procedures related to the child support enforcement program.

-Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance
-Skilled in conflict resolution and the ability to work with a diverse audience
-Demonstrated ability to manage multiple priorities
-Ability to communicate effectively both orally and in writing
-Skilled in the use of personal computers, spreadsheets, word processing and automated information systems
-Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries; researching and resolving customer issues in a timely and appropriate manner
and maximizing team performance through training and technical guidance.

NOTE: This position is not eligible for telework.

Additional Considerations

• Work experience in supervision and in a child support program in Virginia
• Spanish bilingual skill preference

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

NOTE: This position is not eligible for telework.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provi