Program Manager I

To manage, influence, and lead development and evolution of Education Lending's B2B strategy, in collaboration with Business Development Officers (BDOs) and leadership, including but not limited to:  Report on BDO performance using eCRM and PowerBI, Manage eCRM enhancements to improve functionality, Prepare B2B presentations, reports, and deliverables, Coordinate team logistics, including shipping and travel planning, Oversee vendor relationships and managing budgets 
 

• Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
• Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Manage program budgets including risk and impact of changes to program plans
• Identify and minimize risks or constraints that would impact program deliverables
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives
• Maintain/archive program documentation
• Ensure program deliverables are met in accordance with expectations
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
• Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management
• Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization
• Provide guidance to help team members and stakeholders
• Foster relationships with staff, peers, and business unit(s)
• Perform other duties as assigned

• Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans
• Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Experience in collaborating across organizational teams and building partnerships across various functions
• Exposure to leading, training, guiding and mentoring others
• Experience working with leadership and management in diverse and complex operational environments
• Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Effective planning, organizational and problem-solving skills
• Effective skill in identifying and analyzing business requirements and recommending solutions
• Innovative thinking skills to resolve issues and facilitate decision-making
• Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Knowledge of systems and software used at Navy Federal
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM 

Location: 820 Follin Lane, Vienna, VA 22180

Navy Federal provides much more than a job