Salesforce Enrollment Systems Coordinator

Classification Title:

IT Project Manager II

Job Description:

The University of Florida Lastinger Center for Learning’s mission is to improve the quality of teaching, learning, and childcare. We research, develop, and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically, the Center targets kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency as critical milestones in children's educational trajectory that are predictive of success in school and life. The Center works at the nexus of research, practice, and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nation's elite public research universities, the Center operates as a dynamic, entrepreneurial workplace focused on executing UF's service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting, hiring, and retaining top talent by valuing diversity of thought, skill, and experience. As an equal opportunity employer, we believe in fostering environments where team members feel included, valued for their differences, and empowered to do their best work.

Learning Services – Systems Maintenance and Process Improvement

• Serve as liaison between Learning Services and Lastinger Center teams for enrollment and reporting needs
• Implement, monitor, and evaluate Salesforce system changes and processes for enrollment
• Implement and configure new Salesforce enrollment systems and processes for varying enrollment needs across different projects
• Work closely with Lastinger Associates to ensure that participant and partner organization inquiries and suggestions are strategically coordinated and addressed in a timely manner
• Conduct post implementation assessments and evaluations
• Document and streamline existing processes and policies related to Salesforce enrollment systems, fostering a culture of continuous improvement
• Develop and maintain user guides, manuals, and training materials for Salesforce enrollment systems
• Research, analyze, and seek resources for resolution of issues that impede project progress
• Work with project team members to obtain approval and authorization for access to UF computing resources as needed for the project
• Supervise staff assigned to coordination of learning management system responsibilities

Learning Services – Project Management

• Establish and maintain relationships with the business units and key partner groups to understand their business needs, and customer project expectations
• Ensure alignment with objectives and ensure ongoing buy-in across all project activities
• Implement and configure new enrollment systems and processes for varying enrollment needs across different projects
• Translate business objectives into projects with clearly defined scope, timing, deliverables, resources, and key measures of success
• Effectively set and communicate project expectations to team members and stakeholders
• Proactively manage and communicate ongoing changes in project scope, identify potential crises and devise contingency plans
• Facilitate the analysis and resolution of issues that impede project progress
• Conduct project meetings and communicate project status with customers, project team members, vendors, and supervisors
• Research, analyze, and seek resources for resolution of issues that impede project progress
• Stay current on industry trends, best practices, and emerging technologies related to Salesforce and enrollment systems, evaluating and incorporating relevant advancements into daily use
• Demonstrate adaptability and agility in responding to changing organizational needs and priorities related to enrollment processes and systems.

Learning Services – Registration Coordination

• Advise participants and partner organizations on Lastinger policies and procedures, program requirements and related matters
• Manage and maintain enrollment records. Ensure accuracy, completeness, and compliance with relevant regulations and privacy standards
• Coordinate participant learning activities to include: registration, withdrawal, communication
• Work closely with Lastinger Associates to analyze data and enrollment trends to increase retention: late enrollment, drops, withdrawals, inactive learners
• Support Learning Services Team to maintain consistent communication with learning participants
• Add participants, navigators, assessors, instructors, facilitators, and coaches to applicable platforms such as the Salesforce Education Cloud (Student Information System) and/or Learnin