Business Strategy & Intelligence Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description
Manages the execution of cross-Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy.

The Consumer Client Experience and Governance team is responsible for delivering responsible growth by focusing on the client to transform the business and manage risk.

The Business Enablement and Initiative Management team within Consumer Client Experience and Governance, is accountable for the day-to-day business of the team in partnership with key partners (HR, Finance, etc.), providing client-level insights tied to demographics, behaviors and relationships, and manages cross-functional initiatives that improve performance.

The Business Strategy & Intelligence Manager role reports to the Head of Business Enablement and Initiative Management and will be responsible for both leading new cross-functional initiatives from development to execution as well as communicate the overall Consumer Client Experience and Governance narrative tied to changes made to improve performance across the team and programs like Client Experience, Client Segmentation, Consumer AI, Complaints, Client Remediation, Consumer Controls, etc.

• Partner with lines of business and business partners to drive results and ensure successful implementation of initiatives

• Lead the creation and delivery of robust project plans with ongoing reporting to highlight progress to goal and results

• Create playbooks and guides to ensure repeatable processes are in place to achieve successful handoff of efforts once established

• Leverage data and insights to communicate growth and importance of efforts

• Facilitate collaboration and coordination across teams to explore and prioritize opportunities

Required Qualifications

• 5-7 years leading cross-functional, strategic initiatives to deliver high impact outcomes

• Expert communication and presentation skills (both verbal and written), able to concisely summarize key observations, clearly articulate considerations, and propose solutions and next steps

• Strong ability to collaborate and engage across functions and business lines and build strong working relationships with business partners at all levels of management – be someone others want to work with

• Ability to succeed in in a fast-paced, matrixed environment, with multiple priorities, and limited supervision

• Exhibits a strong drive for results and success, demonstrates a sense of urgency to achieve outcomes, and routinely exceeds expectations

Desired Qualifications

• Background in program management, change management and data analytics

• Knowledge of Consumer and Small Business organization

Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$103,600.00 - $175,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual