Hotel Sales Manager

Overview

Join the most remarkable hotel team in Springfield!   The Oasis Hotel & Convention Center has an immediate opening for a highly motivated, innovative and aggressive Sales Manager. In an industry where relationships are key, candidate will spend majority of time in face to face meetings.  The Sales Manager must solicit group business that enables the hotel to meet and/or exceed revenue goals in room and food and beverage through telephone solicitation, outside sales calls, site inspections and written communications.

 

Company Description:

 

The Oasis Hotel & Convention Center offers something for everyone, for any occasion or event. Our well-designed accommodations suit the business, leisure or convention traveler. Guestrooms are beautifully decorated and offer a spacious and comfortable setting along with upgraded amenities. Conference facilities encompass 30,000 square feet of meeting space, including the Oasis Convention Center, featuring full theatrical capabilities with professional sound and lighting. We can customize the floor plan to facilitate virtually any layout or seating arrangement. Oasis is perfect for conventions, meetings, receptions or intimate dinners. 

Responsibilities

Job and Technical Requirements:

 

• Prospect for new business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzs, internet prospecting, supplier partnerships, etc.
• Prompt handling and follow-up of all inquiries. Follow up on leads either by phone or in person qualifying the customers' needs and dates for the event to determine if the business is a good fit for the property.
• Negotiation as well as accurate and timely completion of proposals and contracts
• Identify and price out customers’ needs, up-selling where possible, and closing the sale with the customer by collecting the customer's deposit and signature on the contract
• Communicate group details/changes to all hotel departments, coordinating the customers’ needs with other property business and activities to ensure the customer's expectations are met and the property operates as efficiently as feasible.
• Enforces hotel policies.
• Present potential business at Sales Meetings to determine the best mix of customers for hotel to attain budgeted revenues.
• Conduct pre-and post-conference meetings with client and hotel staff to insure each event meets client's expectations.
• Constant monitoring of blocked rooms to insure group is meeting their contractual obligation. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.
• Accurate maintenance of all account files in sales and catering system, thereby insuring all communication is accurate between client and hotel staff.
• Maintain or exceed budgeted sales and profits in all areas.
• Maintain close client relationships with in-house groups.
• Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
• Excellent creative skills to provide innovative options for groups.

 

Managerial Requirements: 

• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and employees.
• Maintain a good working relationship with guests, groups, and personnel from other departments.
• Instill a calm, organized approach in all situations.

 

Business Skills: 

• Excellent time management skills.
• Strong organizational skills.
• Good knowledge of computers.
• Strong customer service orientation and skills.
• Excellent listening skills.
• Exceptional detail in follow-up.
• Follow/enforce company policies and procedures.
• Create courteous, friendly, professional work environment.
• Creative problem solving skills.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Think creatively.
• Solid skills selling and negotiating programs/projects.
• Consistently call on new customers and develop new business.
• Involved with local community to develop business. 

Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

 

Knowledge

Prior knowledge of the hospitality industry preferred.

 

Abilities

Strong organizational, computer, and customer service skills required.  Must be proficient in Microsoft Word, Excel, and PowerPoint.  Multitasking and a flexible s