Senior Inbound Product Manager, Sourcing and Procurement Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

Join a new, fast growing product team at ServiceNow and help shape the future of Sourcing and Procurement!  Together we will transform employee experiences and make work seamless, integrated and efficient across the Procurement workflow. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopt a growth mindset in relentless desire to help better our customers, our team and yourself.

Role:

The Senior Inbound Product Manager resides within the Product Organization. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with engineering, QE, design, documentation and other product teams.

If you are passionate about shaping the product’s strategy, getting to know its customer and user personas, and developing solutions which solve real customer problems, this role is for you!

What you get to do in this role:

• Drive Product Strategy:

Evaluate competitive and market data to develop a point of view on product priorities. Write business cases for investments and deliver these insights in senior-level management meetings.

• Manage the Roadmap:

Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.

• Execute Product Development:

Work with user experience and engineering teams to bring ideas to life. Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies. Ensure successful delivery of product releases.

• Product Enablement and Success:

Collaborate with outbound product management, sales, marketing, education services and other teams to cement product success. Develop enablement collateral which helps to create the “whole product.”

• Create and Grow Partnerships:

Explore and pitch inorganic methods of providing solutions which solve problems for customers. Create a strategy for technical and strategic partnerships which further the product team’s goals.

Qualifications

To be successful in this role you have:

• Experience:
  • 5+ years of Product Management experience
  • Preferred experience with Procurement tools and/or processes, and an understanding of industry best practices, regulations, and emerging trends.
• Adaptability and Learning:
  • Demonstrated adaptability to new product management methodologies and a willingness to discard practices that don't serve our team, product, or customers.
• Investment Prioritization:
  • Clear articulation of the prioritization and validation process for proposed investments, supported by data demonstrating benefits to the business or customers.
• Agile and Scrum:
  • Experience in Agile and/or Scrum methodologies (certification not mandatory).
• Prioritization Skills:<