Senior Director of Property Management

Accepting Applications until the position is filled.

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary

The Senior Director of Property Management is responsible for providing strategic direction to and supervising property management operations across PPL’s portfolio of 1600 affordable and supportive housing units. The Senior Director of Property Management is responsible for ensuring PPL’s housing meets owners’ goals and objectives, analyzes portfolio performance based on metrics and data from various databases, provides a positive resident experience, and is compliant with several housing regulatory requirements. The Senior Director of Property Management must maintain a close working relationship with the Finance Department, Asset Management, Resident Services, and Real Estate Development to fulfill these accountabilities. 

Essential Duties and Responsibilities:  The following duties are typical for this position.  These duties are not to be construed as exclusive or all-inclusive.

Property Oversight

• Consistently monitor property conditions, including (among other factors) maintenance of building systems and structures, appearance, adherence to capital improvement plans, resident satisfaction and overall lease compliance, and curb appeal.
• Ensure that there are consistent procedures for review, follow-up, and abatement on all third-party property inspections
• Advise the VP and Owner/Asset Manager of all unbudgeted, needed expenditures to maintain properties in the best conditions possible.
• Responsible for managing departmental strategic and annual planning, goal, and work plan development.  Define strategies and goals for the growth and success of the entire department.
• Define and implement work plans to achieve property and department goals determined by department management, VPs, Executive Team, and recommendations from departmental leaders; advise department management regarding opportunities and constraints on daily operations.
• Report to PPL administration and Board as required or requested.
• Co-create and ensure that risk management policies and procedures are implemented, updated as necessary, and followed by departmental staff.
• Develop and maintain organizational relationships with internal and external stakeholders and partners, including elected and/or appointed government officials.
• Support resident services strategies and programs, including Supportive Housing.
• Develop and maintain positive working relationships. Demonstrate appropriate conflict management and resolution skills with staff, residents, vendors, contractors, and all other professional contacts.

Compliance Oversight

• Monitor and work with department Directors to ensure that all Owner/Manager Compliance reporting is completed and filed promptly.
• Co-create with department leaders the efficient maintenance of all necessary records for first-year tenant income certification and subsequent years' files, as regulated.
• Monitor and co-create quality assurance audits to ensure that all Income Certifications are completed promptly and accurately.

Personnel Management

• Manage department staffing, including recommending hiring and terminating personnel to the Vice President of Housing Operations and Human Resources.
• Supervise, develop, and coordinate department personnel's training, monitor staff’s work productivity and individual and workgroup overall performance, and address personnel issues and concerns with the support of Human Resources.
• Plan for staff recruitment, retention, and career development strategies.
• Coordinate the development and implementation of the departmental technology plan, which includes, among other things, Yardi software, telephones, and computer equipment.
• Prov