Job Description Summary

The Senior Clinical Solutions Manager (CSM) role will bridge the gap between the clinical and business aspects of UCC. The role will be a direct people leader for the assigned CSM positions within their designated region. The solution management roles will be integral team members and change agents to deliver the clinical value wedge for the holistic UCC product portfolio. The Senior CSM will be responsible for maximizing the clinical and support resources within UCC to maintain and grow strategic relationships within IDNs across the nation, focusing on the continuum of care from neonate to adult.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

RESPONSIBILITIES

• Foster a continually evolving partnership between multiple hospital departments, C-Suite, UCC National Accounts, and Regional Sales leaders from Acute Care and TTM businesses.

•  Maintain knowledge and expertise as a TTM and Acute Care solution expert, i.e., products (Artic Sun, Arctic Gel Pads, Sensica, BBS, SureStep products, Foley Alternatives, etc.) and BD clinical value wedge (Analytics Portal, EMR interoperability, BD Acute Academy, Clinical Connect Program, Virtual Reality, etc.)

• Leverage TTM Solution and Zero-In Lifecycle Assessment data to lead and partner in change management activities associated with process improvement recommendations from data insights gained.  

• Effectively deliver presentations and reports to various audiences: Nursing Leadership, C-Suite, Department Directors, Medical Directors, and Supply Chain. 

• Collaborates with the Regional Sales team during quarterly Territory Business Planning and WIN Room Discussions to discuss facilitating strategy for current and competitive Key Accounts. 

• Network and participate in local, state, and national associations, i.e., AHA, SCCM, NANN, AAP, APIC, AACN, and WOCN.

• Interact with customer committees as requested (i.e., product, safety, infection control, policy committees, code blue, critical care, emergency medicine, and BioMed.)  

• Maintains a strong presence on TTM and Acute Care regional teams to assist in strategizing and implementing the UCC clinical solutions to our key accounts, along with providing ongoing clinical support for regional sales team members during account business planning.

• Supports UCC Clinical Managers' continued development through field-rides, consistent communication, collaboration and feedback as needed.

• Serve as a key leader in driving and deploying clinical best practices in the field to allow a consistent customer approach and maximize the time of the UCC team members.

• Under the leadership of the Clinical Solution Director and Senior Clinical Solution Manager, this role will be a key member of the clinical innovation team, supporting the development and deployment of refined and/or new clinical programs and offerings for the Acute Care and TTM sales/clinical teams.

• Serve as key liaison with the UCC marketing teams to provide intel, perspective, and recommendations on strategy and deployment of initiatives.

• Consistent time in the field is essential, specific to the needs of the business units, customer engagements, and coordination of important initiatives.

• Support the Clinical Solution Director and marketing team in developing a robust KOL strategy in the US region.

• Work closely with the Director of National Accounts (DNA’s) to best position and convey our clinical solutions to customers and end-users.

• Assist in onboarding sales/clinical new hires as necessary, in close partnership with Acute Care and TTM training teams.

• Must be flexible to meet the needs of a growing Acute Care and TTM business, understanding that additional needs may be added to the job description.

POSITION REQUIREMENTS

EXPERIENCE:

• Minimum of 3-5 years’ experience and demonstrated consistent success in process improvement, best practices, and change management wit