Solution Manager - Customer Engagement & Loyalty

Company Description

Nets powers payment solutions for an easier tomorrow for banks, businesses and consumers across Europe. We are a part of the Nexi Group - The European PayTech.

Handling billions of transactions annually, Nets is among the biggest payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

Changing the future of payments takes great personalities

At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to shape the future of payments, it’s not just skills and motivation that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague.

What powers you at work?

Job Description

This is a Solution Manager position in our newly created CVM Team, part of the Marketing and Value Proposition department. This role will coordinate the Engagement and Loyalty CVM solution leading Customer Engagement and Loyalty projects at international level.

Key responsibilites:

• Management of Nexi Group CVM solution in the Engagement & Loyalty domain in all its key aspects, related to:
  • Engagement / Loyalty projects delivery and activation, leveraging our core capabilities to design, develop and execute customer engagement and loyalty programs for our client banks
  • Engagement / Loyalty Solution roadmap and continuous development
  • Engagement / Loyalty content selection
• Using extensive expertise in loyalty and change management to ensure that this delivers its objectives at pace.
• Coordination of 3rd parties and SMEs providing vertical services for the Engagement / Loyalty domain
• Acting as a Project Owner for relevant client banks’ projects
• Co-works with the assigned Project Owners and PMs to guarantee the delivery & activation of CVM projects on time, on quality, on budget for the respective domain
• Management of project requirements and acting as SPOC for the owned projects for all the delivery stakeholders, in particular the IT dev team;
• Assures Engagement solutions total quality;

Qualifications

Your qualifications include:

• International profile with at least a 2+ years of experience in international context
• Strong strategic skills, solution design skills and product development from business perspective
• Preferred Education
  • STEM
  • Economics
  • Quantitative faculties
• Professional experience on Loyalty Programs and Customer Engagement domains, preferably from Consumer industries such as Telco, Media, Digital Natives or from FSI operators and fintechs. Alternatively, experience in leading management consulting companies with strong positioning on Consumer, Loyalty & Engagement domains (e.g., Deloitte Digital, Accenture, etc.)
• Experience in wider Customer Value Management and Marketing topics

Additional Information

Apply as soon as possible as we will review applications ongoing and close the position as soon as the right new colleague has been found.

If you want, you can attach a short video clip as an attached file.

If you’re curious to learn more about the job, you’re welcome to contact our Recruitment Business Partner, Grgur Knezić - grgur.knezic@nexigroup.com

You can meet more of our personalities by visiting our careers page:

https://www.nets.eu/careers/employees/Pages/default.aspx

In case this is not the right job for you this time, you are welcome to join one of our communities instead. Here we will also search for candidates for future job opportunities.

Careers Job openings (nets.eu)