On-site Coordinator, Chicago Experience Center

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Customer Experiences and Events team is responsible for ideation, plan development and activation of proprietary and one-of-a-kind internal and external events. The team consists of event and trade show marketing professionals who regularly collaborate across various functional teams (marketing, product groups, sales professionals, leadership and more) helping to bring strategy to life. This team is part of the Global Marketing organization.

The Motorola Solutions Chicago Experience Center (CEC) is the premier destination for customers to immerse themselves in our safety and security ecosystem in a state-of-the-art space located at our corporate headquarters. We are looking for an organized, driven, and forward-thinking on-site coordinator to oversee Chicago Experience Center meetings and serve as the point of contact to sales and other internal stakeholders who utilize the center for meetings and events. This person is responsible for ensuring a smooth and efficient process from meeting request to pre-meeting coordination, on-site execution, coordination with the demo team, as well as serving as the point of contact to the meeting requestor. This individual will report to the Global Experience Center Strategy Lead.

Job Description

Responsibilities include but are not limited to:

• Manage the Experience Center calendar and booking process

• Serve as point of contact to sales, executive management, and all other requestors for meetings/events and demonstrate the highest level of customer-facing hospitality

• Liaison with partnering teams to ensure all aspects of meetings and events are thoroughly covered:

  • Demo team: Ensure a demo specialist is assigned and briefed for every meeting per the requestor’s requirements

  • Catering Vendor: Ensure all catering requests are met

  • CBRE and corporate real estate: Ensure completion of all center updates and maintenance projects

  • IT: Ensure the working order of all technology and that any issues are quickly resolved

  • Event vendors: All AV and equipment (banners, lights, staging, seating, etc.) are coordinated and set-up as required per event

• Maintain and oversee the inventory of promotional materials and gifts and look for new and creative items to add to our stock

• Ensure all signage, welcome screens, and other graphics are customized to reflect the event and customer

• Act as the in-person host for all customer meetings (or coordinate a proxy when unavailable) to properly welcome all guests

• Manage the Chicago Experience Center budget

• Report back to senior leadership on the status and execution of events

• Occasionally step forward to facilitate customer-facing demos in the center when other demo specialists are unavailable or when the event requires additional support

• Manage performance metrics and marketing influence tagging for the Chicago center to demonstrate impact and ROMI

Qualifications:

• Bachelor Degree in Business, Marketing, Communications, or related field 

• 1+ years of marketing, event, and/or sales experience

• Up to 5 days per week in the office -- contingent and required for meetings/events taking place in the Experience Center

• Highly organized, punctual, and reliable with attention to detail

• Professional and polished verbal and written communication across all levels of the organization including executive leadership

• Ability to work effectively cross-functionally with teams

• Self-starter who quickly and proactively solves challenges with minimum guidance and direction

• Creative mindset that consistently looks for opportunities to improve and advance the center

• Confident professional who is ready to break down barriers and foster new and important corpora