Business Operations Associate

Position Summary

As a Business Operations Specialist, you will focus on the continuous improvement of business processes leading to increased efficiency in all areas of Ryan Specialty. Working with production teams as well as back-office teams, such as Surplus Lines Tax, Premium Accounting, Quality Control, RSUM & Central Processing, you will be responsible for analyzing data, identifying gaps, tracking/trending issues, and communicating root causes to improve processes. This role is also responsible for project coordination from idea conception to completion.

What will your job entail?

Essential Functions:

• Leading or adhering to a structured methodology for change management activities as they relate to process, systems, reporting, innovation, and M & A activity.

• Building and maintaining strong relationships with BSS stakeholders to support change adoption, or information sharing of changes required by a project or initiative.

• Works as a liaison between multiple departments and levels of employees to achieve a shared desired outcome.

• Must possess excellent communication and presentation skills and be comfortable interacting with executive-level management.

• Manages project-related activities such as project coordination, requirements gathering, and user acceptance testing.

• Using data and/or process review to be able to identify gaps in productivity, cost, and efficiency.

• Analyzes data to identify and communicate improvement opportunities in current and future processes.

• Supports change management at the organizational level through bulletins and SharePoint

• Has the ability to learn multiple systems to be able to coordinate changes and/or create recommendations with various stakeholders

• Works with process owners to create SOPs related to new projects or processes.

• Conducts process reviews to determine opportunities for continued enhancement.

Education/Experience/Skills:

• Bachelor’s degree plus seven years’ relevant work experience

• Interested in new insights, improvements, and problem-solving

• Effectively manages multiple priorities and meets deadlines autonomously

• Organized, detail-oriented, and analytical

• Able to comprehend and analyze data

• Dependable and autonomous

• Strong communicator, both verbal and written

• Thrives in a fast-paced organization.

• Competent in MS Office; proficient in Excel

• Insurance experience is a plus

• System(s) experience in AIM, ImageRight, Concept One, IMS is a plus

• Experience in project management tools such as JIRA, Confluence & Smartsheet

• Willingness for occasional business travel required

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This