Sr. Manager, FDI Analytics Adoption (Evening Shift)

The Adoption Program Management (APM) team is responsible for increasing usage and product adoption within an assigned portfolio of enterprise FDI customers. This is achieved by understanding desired analytics business use cases, evangelizing best practices, and influencing customers on their analytics strategy to support organization-wide adoption of FDI and Oracle Analytics. APMs will work within a matrixed set of customer stakeholders, including IT & business leaders, partners, and Oracle teams such as Customer Success, Sales, Product Management, and solution architects (CEAL).

This manager will oversee a team of APMs based in Romania and India covering key customers in the EMEA and APAC region (Europe, Middle East, Africa and Asia-Pacific). Additionally, the individual will be expected to contribute to a new and growing organization by building processes, defining playbooks, and leading new programs or initiatives. The successful candidate will have a growth mindset to thrive in a fast paced and ambiguous environment, and will need to be comfortable working with a global team across multiple timezones.

Responsibilities

• Hire and manage a team of APMs to uncover analytics use cases and increase FDI user adoption for customers in EMEA and APAC region
• Conduct reporting and analyses to manage team performance, uncover customer insights for your segment, and track FDI adoption health and KPIs
• Engage with executive stakeholders and support customer escalations
• Partner with FDI leadership across Product and GTM to design new processes/playbooks that improve customer outcomes
• Jointly develop programs to improve FDI adoption for the EMEA and APAC region
• Lead by example to uplevel the team’s technical knowledge and drive a growth mindset culture

Qualifications

• 10+ years of Customer Success or Technical Account Management experience or similar role in the tech industry (analytics & data highly preferred). Bachelor’s degree required.
• 3+ years of people management experience required
• Prior experience in Analytics and/or use of Analytics tools (eg PowerBI, Tableau, Looker, OAC) required 
• Strong attention to detail, ability to operate independently and drive towards outcomes
• Experience collaborating and influencing technical senior leadership including Product Management and Software Engineering
• Experience with Oracle Fusion ERP or HCM strongly preferred

Career Level - M3

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