Security Assistant Manager - Full Time - Harrah's Gulf Coast

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Is readily available to fill in for the Security Manager and all security functions that may include but are not limited to:
  • Responsible for documentations when needed and makes sure that the team is delivering in a timely fashion and follows all procedures for uploading into HR systems
  • Purchasing of needed supplies for the department
  • Risk related reports and investigations
  • Payroll and scheduling
  • Able to step in and run the Security Training academy for new hires
  • Give security presentation during new hire orientation when needed
  • Participate in financial meetings when needed and know and understand the financial budgets and FTE reports for the security department
  • Performs regular meetings with all shift managers, leads, etc. to give balanced feedback, coach and guide
  • Be able to assist with annual PAR forms 
  • Actively plays role in recruiting and hiring
  • Focuses on maintaining CPR certifications for all employees
  • Keeps focus on annual training for all team members
• Enforce company security regulations including but not limited to:
  • Challenging guest interactions 
  • Appropriately handles active threats
  • Assist with evacuation procedures
  • Protect the transfer of money, chips and company assets
  • Provide a safe environment for our employees and guests
  • Give directions and escort guests and employees as needed
  • Represent the company and its property to ensure all casino regulations are upheld at all times
  • Patrol all sections of the casino and property
• Make and conduct chip fills, marker transfers and sensitivity key escorts
• Provide first aid including CPR when necessary
• Assist with lost and found
• Conduct interviews, investigate and document all applicable incidents
• Write reports as needed
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers. 
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. 
• Suggests products, services and experiences to guests. 
• Respond calmly in crisis and stressful situations
• Make rational decisions when handling guest and employee issues
• Must be able to physically restrain individuals when a condition of arrest exists
• Able to suggest Caesars Rewards Loyalty Program to guests
• Suggest products, services and experiences to guests 
• Responsible for assisting in the efficient operation of the Security Department on assigned shift, in accordance with the company’s established policies, procedures and controls and the safety and wellbeing of guests and fellow employees. 
• Resolves customer complaints regarding security and takes action to resolve complaint.
• Investigates various incidents that concern the welfare of the hotel/casino. 
• Reviews and approves all documents as needed.
• Investigates issues pertaining to poor service and make recommendations to improve service. 
• Maintains service standards for security staff. 
• Takes action to correct any deficiencies in standards. 
• Communicates service standards to security officers and also trains officers to perform to standards and also holds security officers accountable for achieving standards. 
• Maintains inventory of supplies as needed. 
• Instructs, trains, and monitors officers in numerous daily duties, including customer and employee relations, report-writing, procedures in handling company funds, crisis and crowd control.
• Coaches, retra