Sr. Inside Sales Specialist

JELD-WEN is currently seeking a Sr. Inside Sales Specialist to join our growing team. 

 

Job Summary:

Develops new prospects and interacts with existing customers primarily by phone to increase sales of an organization’s products and or services. Ability to perform routine duties required to receive and complete orders from customers or Outside Sales Reps using standard forms and following routing procedures, information such as stock number, quantity and prices. Also maintain files on quotes and orders. If applicable, send acknowledgements of quotes or orders. Provide support to customers over the phone and may conduct field visits if necessary.  

 

Required Skills:

• Ability to work under pressure

• Math, problem solving and analytical skills

• Computer proficiency

• Strong phone presence & strong listening skills

• Ability to work on a team and individually 

• Efficient project management skills, with a strong ability to multi task and stay on track

• Door and sales experience is preferred

 

Specific Duties:

• Source new sales opportunities through inbound customer calls

• Understand our customer’s needs and requirements.

• Team with other Customer Service Representative’s to channel leads or projects to ensure deals are closed and kept at MMI Door

• Ability to perform online demos and help with customer configurators and other selling tools in the field

• Ability to identify and close additional purchases of products and services with the customer base

• Keep management informed of all activity with customer base outside of normal procedures

• Work overtime as needed to satisfy customer demands.

• Ability to work through difficult requests from customers and find resolve

• Serve as product expert (order entry, quoting, calls, order issues, backorders, escalation Manage customer expectations, lead-times, and product offering.

 

WORK ENVIRONMENT: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, fingers, handle or feel objects, tools, or controls.  Reach with hands and arms, climb stairs, talk, hear and taste or smell.  The employee must occasionally lift or move up to 25-50lbs.  Specific vision  abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

 

 

 

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About JELD-WEN Holding, Inc. 

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.