Manager, Sales Specialists

The Manager, Sales Specialists  will lead a team of Sr Sales Specialist professionals towards achieving sales targets within the Corporates Segment- Global Accounts SubSegment. This role will lead the team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process, to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and recommend additional resources that help solve customer’s problems.

This position is within the strategic Global Account Management (GAM) team within the Global Accounts subsegment. The Manager, Sr. Sales Specialists, will work with their team, and with the Global Key Account Directors to ensure strategic account plans for our most strategic customers are in place, with a focus on growing our book of business, and ensure high retention rates.

Location: hybrid preferred, will consider remote US based candidates

About the Role:

In this opportunity you will:

• Lead a Sales Specialist team accountable for driving new sales
• Supports globally aligned and coordinated customer engagement and support
• Relentlessly drives for high customer satisfaction and engagement improvements
• Applies a broad perspective to identify solutions to complex problems
• Drives change, innovation and accountability by executing on goals and initiatives 
• Develops, plans and sets priorities in alignment with leadership and Global Key Account Director team to support overall business strategy
• Delivery of target financial and strategy objectives; driving and exceeding retention targets and year-over-year revenue growth through retention of existing customers and creating customer alignment that supports investment and growth with Thomson Reuters.
• Accurate forecasting, and customer evaluations; consistent achievement of renewal & sales targets / update of all salesforce / reporting on market and competitor activities 
• Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development. 
• Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service. 
• Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals. 
• Proactively identify and respond to issues in the department that affect teamwork and goal attainment. 
• Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process.    

About You:

You're a fit for the role if you have:

• B.S. in business or related area and/or like work experience desired.  MBA or CPA License Preferred. 
• 5+ years management experience
• 8+ years in a similar function
• 5+ years experience with successful sales in Business to Business marketplace 
• Deep understanding of our customers, applies knowledge of business and market dynamics to provide value-add solutions and services 
• Ability to understand when and where to make adjustments to business operations in order to meet objectives 
• Experience with Coaching Sales Process, product training and professional development 
• In-depth business and industry knowledge
• Excellent demonstrated ability to engage, communicate, and create meaningful relationships at key stakeholder and C-Level
• Demonstrates strong people leadership skills
• Strong B2B business development skills, including demonstrable experience in sales/up-sell, retention and solutions development
• Highly skilled in providing effective coaching, leadership and performance management around implementing business plans, account plans, customer experience, driving awareness and adoption of our products, understanding our customer’s needs and challenges, learning and positioning new products and developing impactful sales presentation, negotiation skills and business acumen.
• Strong appreciation and understanding of the fundamentals of how law firms operate and are profitable
• Strong understanding and experience with Solution Selling/Consultative Sales
• Proven record of successful sales performance a plus 
• Exceptional verbal communication and relationship building skills 
• Excellent organizational skills 
• Ability to interact effectively with a professional client base and convey a professional demeanor during all customer exchanges 
• Ability to adapt to change 
• Proficient with office applications such as MS Office, Salesforce, and Xactly

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