Head of External Communications and Media Relations

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Head of External Communications and Media Relations

About your role:

The Head of External Communications and Media Relations is a senior leader on the Fiserv Corporate Communications team responsible for shaping and amplifying the company’s financial narrative, managing high‑stakes media engagement, and driving proactive, strategic communications that reinforce Fiserv as a leader in financial technology. This role partners closely with Executive Leadership, Investor Relations, Legal, and Marketing to ensure consistent, accurate, and compelling communication across all financial and critical moments. The ideal candidate brings deep expertise in financial communications for a public company, impeccable media judgment, strong relationships with national press, and the ability to lead calmly and confidently in fast‑moving or crisis situations.

What you’ll do:

• Develop, review, and execution of financial communications strategies supporting financial releases, materials and events owned by Investor Relations (i.e. quarterly earnings, annual reports, investor conferences) and other market‑facing events.
• Partner closely with and support Investor Relations, ensuring precise coordination and consistent messaging across all financial disclosures, including earnings.
• Support investor messaging, releases and executive talking points related to financial results, strategic transactions, and corporate developments.
• Develop and maintain issues‑response frameworks, holding statements, escalation processes, and scenario plans.
• Serve as a primary leader for crisis communications readiness, management, and execution.
• Lead a team responsible for enterprise and regional media programs that reinforce Fiserv’s business strategy, growth priorities, and Fiserv brand narrative.
• Identify and drive strategic storytelling opportunities showcasing innovation, leadership, and differentiated capabilities across payments, digital banking, merchant services, risk, and data.
• Operate with a client‑first mindset and strong alignment to the One Fiserv strategic priorities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 10+ years of experience in financial communications and capital markets, corporate communications, and/or media relations for a public company or global financial institution.
• Experience managing and mentoring high‑performing teams.
• Experience leading high-visibility communications and issues management programs, including development of executive talking points, press materials, and crisis response communications.
• Experience writing and editing executive-level communications that translate complex financial, business, and technology topics into clear external narratives.
• Bachelor’s degree

Experience that would be great to have:

• General knowledge of AI and financial technology trends
• Experience in Financial Services
• Master's degree 

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:

• Approximately 20% travel off-site or to other office locations is expected.

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, developmen