Senior Operations Manager
Compass Care, LLCAbout the role
Job Details
Job Location Stamford Office - Stamford, CTPosition Type Full TimeEducation Level 4 Year DegreeSalary Range $100000.00 - $115000.00 Salary/yearJob Category Health CareDescription
Senior Operations Manager
Location: Stamford, CT
About Compass Care
With 10+ years of excellence and founded in 2014, Compass Care, LLC has grown into the premier provider of concierge-level private duty home care in the NY tri-state area. With a reputation for innovation, independence and personalization of care. Compass Care was built on a commitment to providing highly personalized, top-tier care that allows clients to maintain their independence and quality of life at home.
We take pride in setting industry standards and offering a level of service that is unmatched in the home care sector. Our Compass Care Assistants (caregivers) are at the heart of our mission, and we are dedicated to their training, development, and success. What sets CompassCare apart is our concierge-level service with industry-leading caregiver support. As we continue to expand, we are seeking a talented and driven Senior Operations Manager to lead key operational functions and who is skilled in team collaboration and customer service.
We are seeking a results-driven healthcare operations professional with experience in recruitment, scheduling, and day-to-day operations. If you are a strategic leader, and someone who is focused on finding smart, practical ways to reduce inefficiencies, support business growth, and help teams deliver the highest level of care. This is an opportunity to make a meaningful impact within a dynamic, mission-driven environment.
The ideal candidate is committed to fostering a high-performing, solutions-focused culture, and upholding CompassCare’s high standards of service. You are motivated, eager for growth, and interested in being an integral long-term member of our fast-growing company.
About the Role
The Senior Operations Manager must be skilled in team collaboration, operations management, and customer service, with a strong track record of building positive relationships across departments. You will oversee critical operational functions including caregiver recruitment, onboarding, implementation of training, scheduling, compliance, and process improvement. We are seeking someone who is passionate about continuous improvement, leadership development, and making systems run smoothly.
This position collaborates closely with the Director of Client Services, and the Director of Clinical and is responsible for supervising all staff members of CompassCare’s Talent Team. The ideal candidate has a strong background in home care operations and management, monitoring analytics and excels in team leadership and operational enhancement.
Key Responsibility Categories
1) People Operations (40%): Recruitment, training, performance management.
Oversee daily operations related to caregiver recruitment, training, scheduling, and performance evaluation. Develop, Implement, monitor and evaluate training and its effectiveness, using performance metrics for continuous improvement.
2) Service Delivery (30%): Scheduling, quality assurance, compliance.
Ensure compliance with all relevant home care regulations and internal policies. Ability to adjust CompassCare Premier Home Care’s policies and procedures accordingly. Champion a culture of responsiveness and care by supporting prompt and high-quality service delivery. Support strategic, operational initiatives that enhance service quality and caregiver engagement.
3) Process Improvement (20%): Systems optimization, efficiency initiatives.
Evaluate and streamline operational processes to enhance efficiency and service delivery. Monitor and analyze key performance indicators
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