CXM Service Line HR Lead, US & Americas

Job Description

The Americas/US CXM Service Line HR Lead is responsible for leading the HR priorities and business transformation within the Americas and U.S. CXM Service Line (approximately 8000 FTEs). This role operates as a strategic business partner, change agent and organizational effectiveness leader for a growth oriented business area.  This leader will drive the talent/human resources (HR) strategy; actively serving as leader, consultant, coach and authority on HR policies, practices, capabilities and programs.  The role will work collaboratively to ensure successful implementation of broad business strategies with a major focus on talent management, transformation to the new business model, integration, operational excellence and continuous improvement. As a strategic talent partner, the Human Resources Lead will work with the CXM Service Line leadership & HR teams to ensure that the strategic talent and workforce planning is in place at all levels to meet the needs of the business now and as the organization continues to grow while at the same time helping to shape and reinforce a common corporate culture built on dentsu vision and values. 

The Americas/US CXM Service Line HR Lead actively leads change efforts to support a culture consistent with the dentsu mission and values. This position is responsible for working across various client groups/brands, organizations and markets to ensure that the business groups are managed consistently and with a unified voice and vision.

Key accountabilities:

• Design and execution of the CXM organizational structure, ensuring the structure enables us to deliver on the business strategy & results
• As the CXM Americas HR Lead, provide direct and indirect management to the HR team members (3-4 direct, 6 indirect reports) encompassing all disciplines working to support the CXM Service Line. – HRBP, Talent Acquisition, Resource Management, Learning & Development, HR Delivery & COEs. 
• Implementation of talent priorities that support the Service Line business strategy, priorities and vision in alignment with dentsu vision
• Advise business leadership on strategic and operational activities & decisions; serve as partner for human resources strategies and functions (e.g. talent, expert networks, Shared Services, etc.)
• Lead & execute critical HR work stream activities for M&A and organizational integrations associated with the CXM Service Line- including due diligence, workstream integration planning and execution.  Work in partnership with internal M&A, COE teams to manage the execution and outcomes. 
• Implement change management process and tools to support adoption of changes related to our people – organization, systems, processes, programs.
• Analyze, interpret, and forecast workforce trends, data to develop & implement strategies to address. Provide insights related to people, levels and cost to achieve the business goals related to growth, utilization and effective cost management.
• Interpret and promote equitable & consistent application of human resource policies and procedures for the business entity. Partner with COEs & legal to ensure policies, practices and programs meet legal/regulatory standards and are in conformance with dentsu policies.
• Provide leadership on issues related to organizational culture and promote values that attract, retain, and motivate people (e.g. diversity, managing change, promoting Employee Promise).
• Supporting the development of HR functional excellence through the active coaching and development of the HR team, supporting the recruitment of the best available quality HR resources in-market.
• Participate in the development of and use of HR strategy at both entity and market level; communicates and implements dentsu HR practices and goals within the business area; supports a culture consistent with the dentsu mission and core values.
• Implement and lead organizational changes, strategic initiatives & HR/Talent processes within the business entity.
• Facilitate effective management decisions for reward, performance management and workforce assessments
• Supporting the development of HR functional excellence through the active coaching and development of the HR team, supporting the recruitment of the best available quality HR resources in-market.
• Actively engage and champion critical programs and projects (HR Transformation, HR initiatives, Service Line vision & initiatives, etc.)

Qualifications

Key Experiences:

• Demonstrated ability to drive HR practices that focuses on innovation and engagement; ability to build a diverse, high performance, results driven team; ability to develop and implement end-to-end processes that result in talent growth throughout the organization.
• Demonstrate