Raging Waters Los Angeles - Restaurant Server Team Member

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

 

Raging Waters Los Angeles - Restaurant Server Team Member

Roles & Responsibilities:

 

The Restaurant Server will have a customer service focused attitude and a commitment to ensuring the highest standard of service to provide a positive guest experience.

Seasonal Position: Restaurant Server Team Member 

The pay rate for this position is $16.50/hour

Tentative start date: May 2025

Roles and Responsibilities:

· Develop a strong rapport with guests by greeting them in a friendly and enthusiastic manner

· Maintain professional appearance and adhere to uniform standards

· Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at Raging Waters Los Angeles

· Understands and applies all health department standards

· Present menus to guests and inform them of specials and promotions

· Make suggestions based on your guests’ questions and concerns about the menu

· Develop strong knowledge of each menu item, including capabilities of adapting dishes for guest requests and/or food allergies.

· Check guest identification when necessary to ensure they meet the minimum age requirement for consumption of alcoholic beverages

· Take guest orders and accurately communicate them to the kitchen

· Serve all food and beverages in a friendly and timely manner

· Present the guest with their check and process their payment by using Point-of-Sale (POS) system for check processing

· Stock and clean service areas and tables, as needed

· Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner

· Operate register, cleaning supplies, equipment, fountain drink machines, soft serve machines, freezers, coolers, and hot holding units

· Promptly notify the security team or the manager of team member and guest injuries or emergencies

· All other duties assigned by leadership

Education and Experience:

· No education requirements for this position

· Three or more months restaurant or previous server experience preferred but not required

· Must be Food Handler Safety Certified (ServSafe or similar) when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 16 years of age to comply with California Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Must have negative TB test results within the last 2 years

· Must have reliable transportation to and from your scheduled shift

· Ability to comply with all uniform policies

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to interact with current and prospective guests in a warm, friendly, and professional manner

· Ability to positively engage with guests to promote sales and customer satisfaction

· Ability to follow direction, multi-task, and work as part of a team as well as independently

· Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

· Ability to withstand heat and humidity from the food preparation equipment

· Ability to carry and balance heavy serving trays in an effici