Patient Service Representative / Scheduling Coordinator - Health Care for the Homeless

Description

Be the first friendly face in someone’s healthcare journey.

At Health Care for the Homeless, we believe healthcare is a human right. As a Patient Service Representative / Scheduling Coordinator, you won’t just answer phones or schedule appointments. You’ll create a welcoming, organized, and compassionate experience for individuals who often face significant barriers to care.

If you are detail-oriented, calm under pressure, and motivated by meaningful work with vulnerable populations, this role offers the opportunity to make a real difference every single day.

Job Responsibilities:

• Serve as the first point of contact and warmly welcome, register, and support patients throughout their visit
• Manage provider schedules and coordinate appointments to ensure smooth clinic flow
• Verify and update patient demographics, insurance, and eligibility (including Sliding Fee Discount Scale)
• Collect co-pays and fees in compliance with policies and regulations
• Coordinate interpreter services, transportation, and other visit-related supports
• Answer and triage incoming calls with professionalism and compassion
• Address patient concerns and escalate issues when appropriate
• Maintain accurate medical records and protect confidential health information
• Support clinic operations, including supplies and cross-site assistance as needed

Requirements

• High School Diploma or GED
• 2–3 years of experience in a healthcare or medical office setting
• Strong data entry and computer skills and customer service and communication skills
• A compassionate, respectful approach to working with vulnerable populations
• Valid driver’s license or reliable transportation for occasional travel between sites

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin, marital or familial status, age or mental or physical handicap