VP, HR - AI Enterprise Change Management

Position Overview:

The VP, HR AI Enterprise Change Management plays a pivotal role in supporting Synchrony to successfully integrate artificial intelligence (AI) into how we work, lead, and deliver for our partners and customers. This role partners across all functions to ensure the enterprise AI strategy is enabled through people — focusing on culture, capability, communication, and change adoption.

This role will design and lead the enterprise-wide change management strategy that helps every employee understand how AI will evolve their work, develop new skills, and adapt to evolving ways of working. The role requires a balance of strategic vision, organizational design expertise, and a deep understanding of employee experience and large-scale change.

Key Responsibilities:

• Develop and lead the HR AI change management strategy for Synchrony, ensuring all business and functional areas align to the enterprise AI vision and roadmap.

• Partner across the business with senior leadership and functional HR to embed people-centered change practices into all AI-related initiatives.

• Establish a consistent framework for assessing AI-driven workforce impacts, including role redesign, skill evolution, and change readiness.

• Define and measure key success indicators for AI adoption, engagement, and cultural enablement.

• Lead efforts to help every employee understand how their role will evolve with AI, through clear communication, education, and support resources.

• Create experiences that build confidence, trust, and excitement about AI’s potential to enhance work.

• Partner with Communications and Learning teams to craft messaging and resources that make AI adoption tangible and human-centered, and define AI literacy, upskilling, and reskilling programs that align with business needs.

• Support leaders and managers in guiding their teams through change, equipping them with tools to model curiosity, adaptability, and responsible AI use.

• Embed People Risk governance into AI delivery by ensuring integration with enterprise governance processes, risk frameworks, and ethical AI policies including active participation in the Generative AI Risk Subcommittee to address workforce and employee relations considerations.

• Anticipate people risks associated with leveraging AI and create controls to mitigate risks.

• Connect enterprise AI vision to daily work, helping employees see how AI supports their growth and the company’s success by championing the human side of AI adoption, ensuring technology change translates to meaningful employee experience.

• Celebrate success stories and role models that exemplify AI adoption and human-machine collaboration.

• Drive alignment and consistency, ensuring every function moves in the same direction on AI-related change, keeping scope aligned to the enterprise AI strategy.

• Perform other duties and/or special projects as assigned.

Minimum Requirements:

• 8+ years of HR and organizational change experience, including leadership in transformation, digital adoption, or enterprise change management.

• Proven success leading large-scale change initiatives that impact workforce roles, culture, and capability.

• Understanding of AI concepts and their implications for workforce transformation.

• Strong strategic thinking, influence, and communication skills with the ability to connect at all levels across the organization and simplify complex concepts.

• Experience working in highly matrixed, global organizations.

• Demonstrated curiosity and systems thinking – ability to ask insightful questions, see connections across the organization, anticipate the broader implications of actions and decisions, and bring in the right subject matter experts to solve business challenges. 

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Understanding of and ability to anticipate risks and controls related to AI and the impact on the organization

• Ability to actively pursue opportunities to learn, adapt, and improve.

• Ability to manage stakeholders at all levels of the organization.

• Passion to learn new concepts, tools and/or processes.

• Collaborator who can work with leaders & partners to discover and build what's possible.

• Storyteller who can bring big, strategy & product visions to people of all backgrounds, adapting your message to get buy-in.

• Turn big ideas into action and work across diverse teams to move initia