Enterprise Data Office - Data Steward (AVP) - Hybrid

Citi’s Consumer Business operates globally and offers Lending, Mortgage, Retail Banking, and Wealth Management products and services. To deliver on Citi’s mission, “provide financial services that enable growth and economic progress”, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship across products, segments, and geography.

Citi established its Citi Data Governance Policy (CDGP) to govern and manage data in compliance with regulatory expectations.  It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. The Policy also establishes a Governance Model for Data Management, Governance and Quality across Citi.  All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDGP.

The Data Steward (Data Quality Sr Analyst - C12) is to improve data trustworthiness and data usage across the business. As a Data Steward in US Personal Banking’s (USPB) Enterprise Data Office (EDO), your role is to align with Data Domains and support Data Owners and Business across Data Stewardship activities, ensure consistent execution of these activities along with the Data Operating Model (DOM) globally and maximize the use and value of data for the business.

Responsibilities:

• Subject Matter Expert on CDGP, Metadata / Data Quality Standards & Processes, as well as being knowledgeable with Data Concerns Remediation Management (DCRM), Metrics & Reporting, Data Tools & Capabilities and other data-related Citi Policies and Standards.

• Support the Data-related issue management and remediation efforts within the business unit and maintain repository of issues for monitoring and tracking Data Quality issues.

• Conduct root-cause analysis for data issues / defects, and support / promote its resolution.

• Understand Data Consumer related data requirements (e.g., business scope, risk related metrics, data issues, data requirements, and Data Quality rules.)  

• Perform Data Profiling analysis

• Identify, resolve, and monitor DQ related issues (DCRM)

• Assist in data improvement initiatives in compliance with Citi Data Governance Policy

• Lead project management activities 

• Liaise with other areas of the firm to understand data challenges and solutions. Supports identification of data quality rules, thresholds, and other business requirements

• Identify and propose CDEs while defining, standardizing and documenting the metadata under each business domain.

• Support efforts in training, communication, and Change Management to achieve enterprise-wide change associated with Data Steward initiatives.

• Support efforts to create or enhance Data Governance related procedures, user guides, business process maps, training materials, and Change Management documentation.

• Monitor and report on Data Steward related Metrics (e.g., define/ gather metrics, develop dashboards, etc.) as per the standards defined by ECDO.

• Support efforts to drive implementation and adoption of tools necessary to build and run effective Data Management / Quality processes and capabilities.

• Identifies and supports opportunities to streamline and simplify the execution of the CDGP.

• Present status updates, issues / challenges / risks and solutions to senior management, stakeholders and partners in a succinct manner to drive decision-making and actions.

• Conduct meetings to solve issues / challenges / risks by factoring input from partners and diverse points of view.

• Promote ‘data as an asset’ and drive culture change to make the organization ‘data savvy’ via lunch-n-learn sessions and equivalent forums in partnership with other Data Providers and stakeholders.  

• Define and formulate business requirements documents that contribute to resolve Data Quality issues

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating managing and reporting control issues with transparency
   

Qualifications:

• 5+ years of experience in Banking and Financial services industry and Data Governance / Data Management

• Experience includes supporting Data Management and Data Quality initiatives, aligning busi