Key Account Support Specialist - CARE

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The Key Account Sales Support Specialist - CARE works directly with the Key Account Managers (KAM) to fulfill required sales responsibilities and customer sales support functions at the Key Account level.  The role acts as a liaison between internal and external customers and is responsible for the overall coordination, implementation, execution, reporting, and completion of sales and customer support services, in partnership with Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations team members, amongst others.  This position is also responsible for maintaining the integrity of pricing updates for Key Accounts through day-to-day administration of Univar Solutions’ Pricing Policies and Procedures. Partner with KAM and the Key Account Leadership Team to provide clear, concise, and accurate responses to pricing processes.

 

What You’ll Do:

• Lead collaboration with cross-functional team members to process customer pricing/material inquiries, requests, and required maintenance of system entries/modifications, including margin analysis, cost investigation, product forecasting, stocking locations, and master data
• Create, modify, and supply all requested KAM, Sales, and Customer reports (Tableau, SAP/AO, SFDC, etc.), and distribute, as required
• Process and disperse all regulatory documentation, survey, and sample requests, as asked for by customer or KAMs
• Complete all required Key Account customer projects, including but not limited to pricing/AP portals, order/ship-to locations audits, and company/data/communication updates or process improvements
• Investigate and help resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities, or weight conversion issues
• Partner with sales to foster strong customer relationships to grow the business; notify KAM of customer intelligence, inconsistencies in customer behavior and identifies improvement opportunities
• Oversee the pricing process to ensure customer terms/conditions are met
• Prepare and review final pricing prior to Customer Price Sheet (CPS) generation and SAP upload to ensure both internal/external customer requirements have been met
• Manage Mass Quote Updates, Mass Quote Change and Loads into CADB (Corporate Pricing Data base) Database and SAP Maintenance – Add, remove, or deactivate accounts; add new products; maintain pricing terms and protections; reassign accounts; edit pricing and dates; audit pricing between the database and SAP
• Work as a liaison between KAM and Customer Service/CD Sellers for Price Management
• Perform regular account audits to maintain data integrity between CADB and SAP
• Assist in data cleanup and ad-hoc pricing projects
• Perform other related duties as assigned (example RFQ)

 

What You’ll Need:

• Bachelor’s degree or Associate´s Degree, or equivalent work experience
• 3+ years of direct work experience in Customer Service or Sales Support
• Experience in Chemical Distribution is a plus
• Sound organizational, prioritization, and time management skills with capacity to handle diverse and significant requirements in high-pressure and time-sensitive situations
• Strong oral and written communication skills for daily interactions with all organizational levels
• Effective analytical, critical thinking and problem-solving skills articulated effectively with team members, partners, and customer.
• Ability to work and make decisions independently with minimal supervision
• Advanced Excel Skills and Microsoft Office (Outlook, Word, Teams, etc.)
• Ability to navigate Univar Solutions systems (Salesforce, SAP, Access, Tableau, Sharepoint, etc.) preferred.
• Conveys a positive, can-do attitude with the ability to success in an ever-changing work environment

 

Where you´ll work:

• Hybrid role for candidates located in The Woodlands, TX

 

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our d