Field Service Technician

The position of Field Service Technician will be based out of our Lubbock, TX location!

 

Expected Starting Salary Range:   $65K – $85K

 

Description of the role:
At Rexel, we are helping our customers manage automation lifecycles, workforce skills gaps, and support needs thru creative services and solutions that help our customers stay productive. Manufacturing is working through incredible changes and we provide the insight and support of navigating those changes. If you are a motivated self-starter and have a passion for industrial automation and relationship building this is an exciting opportunity to do both.

 

The Industrial Field Service Engineer is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating a customer’s installed Rockwell Automation hardware, software, and networked equipment. Supporting customer needs around those systems that include troubleshooting and modernizing outdated systems.

 

You will provide support for customers in various ways including programming, drive startups, improving system reliability, and troubleshooting emergency issues. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Stuido 5000, or FactoryTalk applications.

 

Position Summary:
Technical

• Execute documented procedures on-site at customer facilities. 
• Perform onsite collection of current install base through site walk through and use of data collection tools in industrial manufacturing environment. 
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for proposal
• Role Responsibilities

 

Role Responsibilities

• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Ability to responds promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities
• Work positively in a team based environment that is in continuous movement

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Commercial

• Act as representative of Rexel while performing services on mission critical customer equipment and applications.
• Develop Relationships with key customer stakeholders.
• Present findings to technical and non-technical audiences.
• Articulate the value of services offerings to customers during the lifecycle of the engagement  
• Work with customers to determine customer problems, needs and goals thereby identifying opportunities for product and services that may be outside of the scope of your original engagement. 
• Document work activities in appropriate, professional report format 
• Assist in the clarification and resolution of customer issues

 

Minimum Qualifications and Requirements:

• Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training).

Or 

• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree. 
• Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required.
• Demonstrate strong interpersonal communications, organizational and written/verbal communication skills
• Demonstrate ability to learn quickly and adapt to changing dem