Jobs and Careers

Senior Collections Call Center Manager

Greenville, United Statesfull_timeVerifiedPosted 5 Aug 2026

About the role

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Senior Operations Manager at GLS?

The Senior Manager, Operations will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy. This position is also responsible for actively participating in the development of the organization’s strategic direction and executing on the strategy as it relates to the assigned operational team.

How will you drive value in the organization as a Senior Operations Manager?

Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved:

Develop and grow the assigned team to meet business needs, and maintain a departmental structure sufficient to meeting organizational goals and objectives

Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations

Monitor associate productivity, quality of customer interactions, and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary

Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters

Consistently track, coach, and manage performance of team members, including coordination of work assignments, to meet and exceed company volume and quality expectations

Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business

Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste
Drive innovative solutions to improve the customer experience; ensure team meets service level expectations of internal and external customers
Establish and track monthly objectives for assigned customers base