Senior Business Analyst

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

We're looking for a Business Analyst IV to join our team! This position is responsible for supporting leadership by analyzing business processes, systems, and technologies to identify opportunities for improvement. The role involves maintaining and configuring various business systems, ensuring their effective operation and alignment with organizational goals. This role requires a proactive approach to problem-solving and collaboration with cross-functional teams to drive efficiency and enhance overall business performance.

This role...

• Serves as a systems administrator/coordinator for relevant business systems and platforms.
• Acts a subject matter expert and provides guidance and insights on technology changes and updates.
• Serves as the second level of technical support for teams using business systems, ensuring effective utilization and resolving complex issues.
• Assists team members with technology-related questions and provides solutions to improve system use and efficiency.
• Conducts regular audits of business systems to ensure compliance with processes and to enhance operational efficiencies.
• Maintains awareness of business needs and processes and understands how technology impacts operational workflows.
• Maintains a working knowledge of relevant business operations as well as project activities.
• Develops and manages ad-hoc reports to identify trends and track performance, supporting operational improvements.
• Conducts evaluations of existing business processes to identify and execute improvement initiatives.
• Acts as a resource for real-time operational adjustments and changes as needed.
• Provides subject matter expertise to the reporting team with data validation as needed.
• Provides mentoring, support and guidance to more junior team members.
• May lead projects and perform other duties as assigned.

We are interested in speaking with individuals with the following...

• Bachelor's Degree preferred.
• Seven (7) plus years’ experience in business operations and software solutions.
• Seven (7) plus years’ experience in Data Analysis.
• Extensive experience working with large-scale software solutions and systems.
• Or equivalent combination of education and/or experience.
• Healthcare Industry Experience Required: Must have a strong background in the healthcare industry, with a focus on working with healthcare providers, payers, or related services.
• Collaboration with Product Management & Engineering: Experience working within an Agile/Scrum product development team, closely interfacing with Product Managers and engineers to ensure business requirements are clearly communicated and met during development cycles.
• Domain Knowledge: Prefer candidates who are familiar with call center solutions, PERS (Personal Emergency Response Systems), Remote Patient Monitoring (RPM), clinical care management platforms, and/or Electronic Medical Records (EMRs).
• Requirements Gathering & Documentation: Skilled in gathering, documenting, and managing complex business and technical requirements. Experience integrating third-party tools and building custom solutions.
• Experience with Complex Systems: Strong understanding of systems with multiple software dependencies, and the ability to work through interdependencies to ensure seamless process integration and data flow between systems.
• Effective communication and ability to work closely with all levels of management in varying departments.
• Strong organizational, problem solving, analytical and communication skills as well as team leadership skills.
• Must be results oriented, customer focused, and able to manage multiple projects simultaneously.
• Clearly articulate messages to a variety of audiences.
• Flexible and adaptable; able to work in ambiguous situations.
• Ability to build processes and procedures that drive results.
• Ability to motivate teams around a common goal and strive toward excellence.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent written and oral communication and organizational skills.
• Thrives in a fast-paced environment, can learn quickly, and think creatively.
• Strong planning and problem-solving skills, excellent attention to detail an accuracy.
• Excellent verbal and written skills required, including strong presentation skills.