Director, Care at Home Solutions

The Director, Care at Home Solutions, will work closely with firm leadership to manage and support consulting engagements and business development opportunities. The Manager must be able to effectively manage major engagements, business development projects and team members while maintaining excellent client rapport and developing value-add content to support client engagements. In addition, the Manager will work closely with peers and leadership to support and lead various internal initiatives to contribute to the ongoing success and development of the firm as a whole. The successful candidate must have in-depth knowledge of the health care environment and market issues at the federal, state and local level.
       

FLSA Status      

Exempt      

Salary Range      

$125,000- $155,000      

Reports To      

AVP      

Direct Reports      

Yes      

Location      

California (Remote with travel); preference given to candidate in CA.  

Travel      

Up to 40%      

Work Type      

Regular      

Schedule      

Full Time      

Responsibilities:      

• Manage and lead all aspects of consulting engagements, contracts and projects from scope definition to delivery, assuming responsibility for contract deliverables, project resourcing and budget management
• Responsible for oversight of multiple workstreams and/or all account workstreams, depending on scale. Responsible for ensuring project management and workstreams fulfill contractual and client expectation
• Pitch new, expanded, or major improvements to a service line as needed
• Build relationships with key executives and staff to ensure the success of the engagement(s), including maintenance of engagement through communication and project management/coordination to meet clients’ needs and exceed expectations
• Develop, update and disseminate knowledge documents related to areas of expertise
• Lead teams in execution one or more organizational initiatives to improve or develop targeted processes, systems or resources as part of ongoing internal infrastructure building and continuous quality improvement in response to strategic objectives, client and internal team member feedback

• Directly address and resolve operational risks with client peers; elevate strategic/political risks to account leadership. Drive after-action report outs and project close-out process
• Manage day-to-day work of teams; assign, prioritize and troubleshoot issues that impact team morale and performance. Motivate and engage internal team members at all levels; able to identify and grow talent within the firm
• Ensures team retention through active identification of team talents and interests, future growth paths for each team member, and active succession planning
• Maintain deep understanding of our firm's service lines/offerings and differentiating factors with regards to main competitors. Build tools for service line or technical area of expertise. Share expertise through trainings/discussions with our team, and content creation             
• Engage in the development of marketing materials (case studies, articles, white papers) and participate in industry or client panels, webinars or forums to demonstrate and feature our expertise and credibility in a given knowledge area or service line
• Represent the company, and client(s) as appropriate, at various professional networking, public relations and business development events
• Achieve assigned revenue target for Manager level, through a combination of new and expanded business
• Ensure compliance with all local, state and federal regulations and ethical standards, as well as COPE Health Solutions employee expectations
• Other duties as assigned

Qualifications:      

• At least 5 years of health care experience
• Health care