Sr. Product Designer, Monetization

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 26/05/2025

Location: Americas (Pacific Standard Time Preferred)

Hi there!

We’re hiring a Senior Product Designer to lead the design of Zapier’s pricing, packaging, and plan management experiences. You’ll join the Revenue Zone—the team responsible for helping customers explore plan options, start trials, understand their usage, and manage billing as they grow.

This is a high-impact role. The systems you design will influence how millions of users understand the value Zapier offers—and how they choose to pay for and scale with it. From free to enterprise, your work will shape the experience of evaluating plans, upgrading or downgrading, and managing spend with clarity and confidence.

You’ll report to Melinda Campbell, Director of Product Design for Growth & Revenue, and collaborate closely with product, engineering, finance, and go-to-market partners. This is a rare opportunity to design in a space where clarity, UX systems, and monetization strategy intersect.

If you’ve worked on complex billing flows or pricing UX—and want to bring clarity and usability to a critical part of Zapier’s customer experience—we’d love to hear from you.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You’ve designed for pricing, billing, or growth spaces. You have 8+ years of product design experience, ideally in B2B SaaS. You’ve worked on subscription models, pricing flows, usage management, or billing systems—and can speak to the tradeoffs involved. You bring a growth design mindset such, incorporating experimentation and iteration.

• You know how to balance UX, business logic, and technical feasibility. You’ve worked in systems where design impacts revenue and trust. You understand how plan decisions affect self-serve and enterprise users, and how to turn complexity into clarity.

• You bring structure, strategy, and ownership. You’ve led end-to-end projects—from ambiguous problem space to final UI. You ask the right questions, shape direction, and deliver high-quality work without waiting for someone else to define the process.

• You partner deeply across product and engineering. You’ve worked in close EPD trios. You negotiate tradeoffs, influence roadmaps, and build strong, collaborative relationships with PMs, engineers, and cross-functional partners.

• You use AI tools to work faster and smarter. You’re fluent in tools like Figma AI, v0, Cursor, or ChatGPT. You experiment with new workflows and share what you learn. You don’t just use AI—you use it to design better.
  

Things You’ll Do

• Own the design for Zapier’s pricing and plan UX. You’ll lead