Customer Care Representative – Bilingual (English/Spanish) (Hybrid)

Anticipated End Date:

2026-01-20

Position Title:

Customer Care Representative – Bilingual (English/Spanish) (Hybrid)

Job Description:

Customer Care Representative – Bilingual (English/Spanish) (Hybrid)

Location:  Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. 

Training will be onsite Monday, Tuesday and Thursday - Virtual Wednesday and Friday Hours are Monday-Friday 8:30-6:30 PM. 

Starting Date: January 26, 2026

A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans. 

The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. 

How you will make an impact: 

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.  
• Analyzes problems and provides information/solutions. 
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.  
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.  
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.  
• Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.  
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.  
• Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. 
  ​

Minimum Requirements 

• Requires a HS diploma or equivalent  
• Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. 
• Bilingual (Spanish/English) or multi-language skills. Must be able to pass a validated language test/assessment. 

Preferred Requirements 

• Full availability to work an 8-hour shift
• Automated Customer Service experience preferred.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial ed