Director, Modifications, Customer Program Management

Director, Modifications, Customer Program Management

Company:

The Boeing Company

Boeing Global Services is seeking a Director, Modifications, Customer Program Management, to join the Commercial Modifications team located in Seattle, WA or Long Beach, CA

The Customer Integration Leader and team leads all BGS Modifications (Mods) customer engagements and delivers a market-leading total customer experience. The team manages all Program relationships and interactions with customers, in collaboration with Boeing Sales & Marketing teams (BGS and BCA) and Mods Product Line leaders to drive growth and revenue performance to meet or exceed the business plan and truly delight our customers.

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at one of the listed location options.

Position Responsibilities:

• Drives value and robust communications and performance to plan updates for our customers, and deliver revenue growth commitments

• Manages and measures results throughout customer and market life cycle engagements to maximize customer value and profitability

• Determines required integrated go-to-market strategies, skills, capabilities, organizational structure, standards, and best practices to deliver to plan

• Serves as the primary Voice of Customer within Modifications program and leads advocacy and customer engagement with business partners to assure that BGS understands customer services requirements and provide the capabilities needed in current and future services, to grow core and new adjacent businesses

• Coordinates and leads select customer engagements with sales leaders

• Establishes and maintains relationships with domestic and international senior-level customers, suppliers and Boeing stakeholders

• Builds and fosters relationships both within Mods and across the Enterprise

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/Experience):

• Minimum 5 years of experience working with internal and external customers

• Minimum 5 years of experience with schedule and budget management, development and integration of go to market strategies, customer communication and engagement experience

• Minimum 5 years of experience working with Senior Leaders/Executives to establish and execute on strategic plans and objectives

• Minimum 5 years of experience leading teams to execute to safety, quality, delivery & cost commitments/targets

• Minimum 5 years of experience leading through influence and partnering with cross-functional teams on projects, transactions or initiatives

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or higher (or foreign equivalent)

• Key high-level customer experience with demonstrated expertise at driving execution and integration with proven ability to capture new business

• Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety

• In depth knowledge of Boeing Global Services (BGS) Modifications Services Portfolio

• Experience using critical business and financial acumen in order to influence and shape strategy

• Experience with leading or participating in pursuit of new business opportunities

• Ability to build an environment of inclusion, transparency and trust

• Sales, Engineering, Supply Chain, Operations and Program Management knowledge

• Ability to drive integration and execution across modifications product lines for each customer

• Keen ability to foster and build relationships with key internal and external stakeholders – customers, suppliers, and industry leaders, and across Boeing enterprise

• Proactively and quickly makes sense of complex issues; responds effectively to complex and ambiguous situations; communicates complicated information simply

• Gains others' trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organizational guidelines

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Fre