Director, Billing and Collections

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

The Director, Billing & Accounts Receivable position, provides the strategic vision for GitLab’s billing & accounts receivable functions while providing oversight of the day to day operations of these teams. The Director is accountable for the performance and effectiveness of these departments, ensuring company invoicing and cash receipt targets are met. Responsibilities include, but are not limited to; managing the daily work-flow of the department, partnering  closely with the Sales and Revenue teams to manage client orders and billings on time, analyze payment trends including DSO and bad debt, align with Enterprise IT on the strategic direction of system strategy, implement and drive RPA as well as process improvement, provide subject matter expertise to various company stakeholders, support month end close as well as Sox and Audit requirements plus develop training material.  

What You’ll Do  

• Leads the Billing and Collections teams and effectively manages the risk of credit extensions while ensuring the DSO and dilution on accounts is kept within acceptable limits as set forth by Finance Leadership
• Deploy interim solutions for business-critical needs; must have ability to quickly assess unfamiliar situations and provide remediation, including modifying standard processes to address longer term issues
• Drive transformation, improve productivity and streamline business operations
• Manage review and analysis of business systems and upgrades
• Define and management performance metrics of Billing and AR Teams
• Build, optimize and automate performance reporting
• Partner with Revenue Director and Sales Operations team to drive process improvement and implementation
• Manages high level billing escalations and makes related business decisions
• Analyzes departmental performance and advises the teams on high risk decisions while maintaining established credit and underwriting controls to prevent loss exposure
• Educates, trains, monitors, problem-solves, and ensures company policies are followed across the Billing/Collection departments and provides strategic direction to management and their teams
• Ensures all team members are effectively trained and have the tools available to carry out their tasks in an accurate and efficient manner
• Responsible for oversight of the monthly accounts close process (billing/collections), resulting in timely delivery of accurate data for management reporting
• Responsible to participate in external and internal audits as they relate to billing functions
• Responsible to supervise and direct activities of billing and collections staff to ensure consistent application of best practice, productivity, and adherence to internal controls for billing compliance

What You’ll Bring 

• Bachelor’s Degree in Accounting, Finance, or Business Administration required
• 15+ years in Billing/Collections management
• 3+ Years experience with Zuora and Salesforce from quote to cash collection
• Proven ability to perform strategic planning and set priorities for a billing department
• Proven track record for improving processes and problem- solving
• Strong leadership skills with an ability to coach and motivate
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams. Able to work in stressful situations with firm deadlines
• Ability to use GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-