Customer Service Representative

Description

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accountable for the successful customer management in assigned territory.
• Receive and enter a high volume of sales orders that come by phone, fax and email.
• Enter cases and follow through to timely resolution.
• Answer phone calls and maintain professional demeanor while addressing customer requests including assisting customers with product inquiries and problems.
• Frequently check voice mail, fax & email for incoming orders or inquiries
• Assist Customer Service Team by performing other duties, as needed.
• Provides back-up support to other group members in the performance of job duties as required.
• Technical inclination with the ability to learn extensive information regarding Winco’s products
• Professional phone manner; warm, friendly, helpful demeanor; ability to project the Winco image of dedication, concern & care for our customers.

Competencies

• Proper phone use (correct answering, voicemail access, hold, transfer calls)
• Customer Service Skills (Listening, problem solving, recognizing sales opportunities)
• Product Knowledge (Models of chairs, accessories, uses of chairs)
• Using the Sales System to create a Sales Order from a PO (retrieving POs, order entry, calculating tax and freight, document control)
• Detail oriented
• Ability to multi-task
• High level of accuracy/accountability
• Team focused
• Ability to work in a fast-paced environment

Benefits & Compensation Overview:

We offer a variety of benefits including:

• Medical
• Dental
• Vision
• Supplemental Life
• Company Paid Basic Life, AD&D, and Short-Term Disability
• 401(k) match is dollar-per-dollar up to 4%
• PTO
• 9 paid holidays per year
• $1,000 Sign-on Bonus

Equal Opportunity Employer Minorities/Women/Vets/Disabled and other protected categories.

Job Type: Full-time

Requirements

Required Education and Experience

• High school diploma or GED.
• Customer service experience.
• Computer experience.
• Strong computer skills and ability to type 40+ words per minute; ability to enter data quickly & accurately.
• Excellent organizational skills; ability to effectively multi-task and prioritize work.
• Basic Math skills; good grammar and spelling.

Preferred Education and Experience

• AA degree or equivalent experience